Google GECX Contact Center as a Service Senior Engineer

Accenture

Hybrid

Quick summary

Work type
Hybrid
Location
Chicago, ILMilwaukee, WIDallas, TXColumbus, OHKirkland, WA
Salary
$94,400–$266,300 / yr
Posted
3 days ago

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $191k
This role $180k
$74k most similar roles pay here $287k

This role pays less than 54% of similar roles. Most pay $146,500–$235,750 — the shaded band above. At the midpoint, this role pays about $180k versus about $191k for comparable roles.

Based on 240 similar postings.

Employer

About Accenture

Accenture is a leading global professional services company specializing in IT, strategy, consulting, and operations, with a strong focus on digital transformation, cloud computing, and artificial intelligence.

Accenture currently has 134 open roles on FindRole.

Listed pay typically runs $94,400–$227,750 across 94 roles with salary data.

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At a glance

TL;DR · Google GECX Contact Center as a Service Senior Engineer

As a Senior Engineer in the Accenture Cloud First and Google Business Group team, you will play a hands-on role in developing and implementing Gemini Enterprise for Customer Experience (GECX) Contact Center as a Service solutions. Your day-to-day responsibilities include architecting technical recommendations, designing GECX CCaaS solutions, integrating them into client environments, and managing project teams with an Agile approach. You will leverage Google Cloud Platform technologies such as BigQuery, Looker, Vertex AI, and Gemini Foundation Models to deliver cutting-edge solutions that align with business goals. The role requires extensive experience in cloud-based contact center solutions, including CCaaS strategy and implementation on platforms like AWS, Genesys, and Avaya. Additionally, a strong understanding of how generative AI is transforming the industry will be beneficial. This position involves working on large-scale, global projects that require creativity and innovation across multiple countries and languages.

What you'll do

  • Develop and deploy end-to-end delivery lifecycle of complex GECX CCaaS solutions.
  • Architect technical recommendations for integrating GECX CCaaS with client environments.
  • Design, configure, and implement GECX CCaaS solutions within clients' architectural constraints.
  • Plan and estimate project work using Agile methodologies, focusing on milestones and budgets.
  • Manage day-to-day activities of on-shore and off-shore project teams throughout the lifecycle.

What we're looking for

  • Minimum 7 years of experience in technology transformation with a focus on CCaaS or cloud-based contact center solutions.
  • Strong expertise in aligning technology capabilities with contact center benchmarks, quality metrics, and agent scorecards.
  • Extensive hands-on experience implementing Gemini Enterprise for Customer Experience (GECX) Suite, including Google Cloud Contact Center AI.
  • Proven ability to work effectively in both Waterfall and Agile SDLC methodologies on large-scale projects.
  • Deep understanding of how generative AI is transforming the contact center industry.

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