Field Support Practitioner - Baltimore, MD

Accenture

Quick summary

Work type
On-site
Location
Baltimore, MD
Posted
51 days ago
Nearby
99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $136k
$95k most similar roles pay here $178k

This listing doesn't post a salary. Most similar roles pay $102,975–$170,000.

Based on 240 similar postings.

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About Accenture

Accenture is a leading global professional services company specializing in IT, strategy, consulting, and operations, with a strong focus on digital transformation, cloud computing, and artificial intelligence.

Accenture currently has 140 open roles on FindRole.

Listed pay typically runs $94,400–$220,400 across 96 roles with salary data.

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At a glance

TL;DR · Field Support Practitioner - Baltimore, MD

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The Desktop Support Analyst role at Accenture is a senior-level position within the IT support team, focusing on advanced technical assistance for end users in a regulated financial services environment. This technician will handle Level 2 escalations from initial support, resolving complex issues related to desktop systems, laptops, mobile devices, and VDI environments such as Citrix or VMware Horizon. Daily tasks include troubleshooting hardware, operating system, application, and connectivity problems, while also collaborating with infrastructure teams to ensure seamless operation of enterprise applications and compliance with security policies. The ideal candidate should have extensive experience in Windows desktop support, VDI platforms, Active Directory, and ITSM tools like ServiceNow, along with strong communication skills and a background in financial services technology.

Skills

Windows VDI Citrix VMware_Horizon Azure_Virtual_Desktop Active_Directory ServiceNow Microsoft_365 Intune SCCM Jamf Multi_Factor_Authentication Endpoint_Protection Encryption Access_Control CompTIA_A+_Certification ITIL_Foundation_Certification Team_Collaboration Problem_Solving Project_Coordination Data_Analysis

What you'll do

  • Provide advanced technical support for desktops, laptops, and mobile devices.
  • Resolve complex issues in both physical and virtual desktop environments.
  • Troubleshoot and resolve VDI platform issues related to connectivity and performance.
  • Configure and maintain corporate workstations using enterprise endpoint management tools.
  • Investigate and document complex incidents within ITSM tools like ServiceNow.
  • Ensure compliance with security policies for endpoints and virtual desktops.

What we're looking for

  • 2+ years of experience in desktop support or IT support roles.
  • Proficient in troubleshooting Windows environments and enterprise applications.
  • Hands-on experience with VDI platforms like Citrix, VMware Horizon, Azure Virtual Desktop.
  • Familiarity with Active Directory, group policies, and identity management systems.
  • Experience using ITSM tools such as ServiceNow for incident management.
  • Strong skills in hardware, operating system, and application troubleshooting.
  • Relevant certifications including CompTIA A+, Microsoft Modern Desktop Administrator.

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