Executive Director, Rewards Customer Experience Product Manager

What you'll do

• Define and execute the product vision, strategy, and roadmap for the rewards customer experience.
• Evolve the primary rewards entry experience to help customers explore the full breadth of rewards.
• Translate customer pain points and behavioral insights into prioritized product investments.
• Establish OKRs and performance metrics to measure engagement, satisfaction, and business outcomes.
• Partner with design and technology leaders to deliver intuitive, mobile-first digital experiences.
• Drive innovation initiatives leveraging emerging technologies and next-generation loyalty experiences.
• Lead cross-functional delivery across product, technology, analytics, marketing, and operations.
• Recruit, mentor, and develop a high-performing team of product managers.

What we're looking for

• 10+ years of experience in product management, digital strategy, or customer experience leadership.
• Experience defining and scaling customer-facing digital products across web and mobile channels.
• Experience leading teams delivering customer engagement, navigation, personalization, self-service experiences, or end-to-end digital journeys.
• Experience applying customer-centered design practices, journey mapping, experimentation, and product discovery methods.
• Experience using data and customer insights to identify opportunities, prioritize investments, and measure outcomes.
• Experience defining long-term product vision and delivering near-term execution in complex organizations.
• Experience influencing senior stakeholders and leading cross-functional teams to deliver outcomes.
• Bachelor’s degree.