This role pays more than
79%
of similar roles. Most pay
$187,625–$264,000
— the shaded band above.
At the midpoint, this role pays about
$273k
versus about
$226k
for comparable roles.
Based on 238 similar postings.
Employer
About USAA
USAA (United Services Automobile Association) is a San Antonio-based Fortune 500 financial services company founded in 1922, dedicated to providing insurance, banking, and investment solutions exclusively to U.S. military members, veterans, and their families.
USAA currently has
14 open roles
on FindRole.
Listed pay typically runs
$143,320–$273,930
across 14 roles with salary data.
Executive Director, Business & Data Analytics – Voice of the Member leads the strategy, vision, and execution of member feedback survey programs and advanced analytics capabilities to transform insights into meaningful business outcomes. This leader oversees the research enablement function, managing program design, information architecture, data governance, and business intelligence support. The role involves developing new techniques for reporting, ensuring risk compliance, and fostering a high-performing analytics organization. Key responsibilities include identifying emerging trends, modernizing performance metrics, and delivering actionable insights to senior leadership. The ideal candidate possesses expertise in large complex database systems, structured and unstructured data, and diverse analytics methodologies including text analytics and AI solutions. Required skills include experience with survey platforms like Qualtrics, Agile methodologies, and customer experience measurement. This role solves the challenge of translating member feedback into strategic business decisions within a complex financial services environment.
Lead the strategy and execution of member feedback survey programs to drive business outcomes.
Oversee data management, information governance, and analytics infrastructure for the Voice of the Member program.
Develop and implement advanced analytics capabilities to identify emerging trends and influence executive decisions.
Manage the research enablement function to support the delivery of actionable insights across the enterprise.
Drive the modernization of performance metrics and innovation in data storytelling for senior leadership.
Oversee the development of training plans, technical tools, and staffing requirements for the analytics team.
Ensure all data activities comply with internal risk management and information governance policies.
Manage vendor relationships and survey platforms to ensure high-quality data output and rigor.
What we're looking for
Bachelor's degree in Statistics, Mathematics, Operations Research, Engineering, or a quantitative field, or 4 years of relevant education and experience.
10 years of data and analytics experience within a complex financial services organization.
4 years of people leadership experience building and managing high-performing teams.
Experience leading projects using Agile methodologies and conducting large-scale data analysis to support business decisions.
Expertise in complex database systems, information governance, risk management, and compliance practices.
Proven ability to translate complex data into executive-level storytelling and actionable business insights.
Extensive experience with Voice of Customer programs, survey platforms like Qualtrics, and text analytics or AI solutions.
Strong knowledge of customer experience measurement methodologies, survey design, and market research practices.
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