ESM Platforms Engineering Manager

JLL (Jones Lang LaSalle)

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Chicago, ILSan Francisco, CA
Salary
$225,000–$280,000 / yr
Employment
Full-time
Posted
6 days ago
Freshness
Confirmed live yesterday
Closes
Dec 5, 2026

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $210k
This role $252k
$135k $296k
below market most similar roles pay here above market

This role pays more than 76% of similar roles. Most pay $169,550–$250,446 — the blue band above. At the midpoint, this role pays about $252k versus about $210k for comparable roles.

Based on 240 similar postings.

Employer

About JLL (Jones Lang LaSalle)

JLL (Jones Lang LaSalle) is a global professional services firm specializing in real estate and investment management, providing services to buyers, sellers, tenants, landlords, investors, and developers. Industry: Commercial Real Estate Services

JLL (Jones Lang LaSalle) currently has 30 open roles on FindRole.

Listed pay typically runs $164,850–$212,500 across 24 roles with salary data.

Most-posted roles

View all roles at JLL (Jones Lang LaSalle)

At a glance

TL;DR · ESM Platforms Engineering Manager

The ESM Platforms Engineering Manager leads the engineering teams within the ITSM Platform & Automation function, overseeing the development of three core platforms: Moveworks, ServiceNow, and internal agentic AI systems. This role involves managing a blended team of direct employees and contractors to transform traditional IT support into a value-providing capability for modern application development teams. Key responsibilities include designing and shipping custom AI agents, multi-agent orchestrations, and API-first integrations while maintaining engineering standards for code quality and CI/CD. The position requires hands-on expertise in JavaScript, TypeScript, Python, and frameworks like LangChain, LangGraph, or CrewAI. Candidates must possess deep ITSM/ITIL knowledge to solve complex enterprise problems, specifically by utilizing agentic AI to automate workflows, improve self-service provisioning, and provide scalable, automated reasoning-engine capabilities.

What you'll do

  • Own end-to-end engineering delivery for Moveworks, ServiceNow, and other internal agentic AI platforms.
  • Design and ship custom AI agents and multi-agent orchestrations to automate enterprise workflows.
  • Lead a blended team of direct employees and contractors to maintain high standards for code quality and delivery.
  • Manage daily team operations including sprint planning, code reviews, technical mentorship, and performance management.
  • Build automation capabilities that allow application development teams to consume ESM services via APIs and self-service tools.
  • Evaluate vendor platform claims to guide build-vs-buy decisions and platform investment strategies.
  • Establish and maintain engineering practices such as SDLC, CI/CD, and automated testing across the workforce.
  • Report engineering roadmap progress and platform health metrics to ESM leadership and governance forums.

What we're looking for

  • 8+ years of progressive software or platform engineering experience, including full-stack or backend web development.
  • 3+ years of experience in a technical leadership or engineering management role overseeing other engineers.
  • Hands-on experience building AI agents and multi-agent orchestration using frameworks like LangChain, LangGraph, or CrewAI.
  • Direct experience with ServiceNow development (Flow Designer, Integration Hub) and Moveworks or similar virtual-agent platforms.
  • 6+ years of ITSM experience in a large enterprise with working fluency in ITIL 4 practices.
  • Proven track record of using AI or agentic AI to modernize IT Service Management functions.
  • ITIL 4 Foundation certification is required.

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