Director, Technology Operations -(Digital Identity) — LMD Trust and Safety

Walmart

Actively hiring
Bentonville, AR Posted 30 days ago $110,000–$220,000 / year
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At a glance

AI generated

TL;DR

As Director of Technology Operations for Digital Identity at LMD Trust and Safety, you will lead the operational execution of identity workflows across onboarding, verification, re-verification, access, and recovery processes. This role involves overseeing a robust vendor portfolio to maintain high standards of quality and consistency while improving decision accuracy and system reliability using data-driven KPIs. You will work closely with cross-functional teams including Product, Engineering, Legal, Privacy, and Security to ensure compliance and enhance platform integrity against emerging threats like synthetic identities and generative AI. Key skills include experience in trust & safety, fraud management, risk assessment, and identity validation techniques such as digital IDs and signal orchestration in regulated environments.

Skills

Python SQL Kubernetes AWS Terraform CI/CD Prometheus Grafana Docker

What you'll do

  • Lead day-to-day processes for the identity ecosystem to ensure stability and risk mitigation.
  • Oversee identity vendor portfolio including contracts, budget management, and performance evaluation.
  • Improve decision accuracy and system reliability in identity workflows, owning KPIs and executive reporting.
  • Continually assess existing identity ecosystem against emerging threats and opportunities.
  • Partner with cross-functional teams on strategy and compliance for digital identity programs.

What we're looking for

  • 5+ years of experience in trust & safety, fraud management, or risk operations.
  • Proven leadership in managing people and complex cross-functional programs.
  • Expertise in operating large-scale identity programs with robust vendor governance.
  • Demonstrated ability to enhance decision accuracy and system reliability using data.
  • Familiarity with modern digital identity validation techniques in regulated environments.

Market check

Salary context

This $110,000–$220,000 range sits above 26% of similar postings on FindRole.

Peer median band

$162,000–$244,214

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$163,500–$245,000

Middle half of comparable postings.

Based on 239 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Walmart

Walmart Inc. is the world''s largest retailer by revenue, operating a chain of hypermarkets, discount department stores, and grocery stores, as well as a growing e-commerce presence through Walmart.com. Industry: General Merchandise & Grocery Retail

Walmart currently has 495 open roles on FindRole.

Listed pay typically runs $117,000–$234,000 across 487 roles with salary data.

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