Digital Customer Solutions Engineer (APAC/EMEA) at Cloudflare

Cloudflare, Inc

Hybrid

Quick summary

Work type
Hybrid
Location
Bengaluru, India
Posted
62 days ago

Market check

Salary context

How this pay compares to similar roles

Similar $198k
$145k most similar roles pay here $251k

This listing doesn't post a salary. Most similar roles pay $154,900–$240,637.

Based on 240 similar postings.

Employer

About Cloudflare, Inc

Cloudflare is a prominent cloud services and security company that provides content delivery network (CDN), DDoS mitigation, and Zero Trust security services to millions of internet properties.

Cloudflare, Inc currently has 130 open roles on FindRole.

Listed pay typically runs $234,000–$306,500 across 52 roles with salary data.

Most-posted roles

View all roles at Cloudflare, Inc

At a glance

TL;DR · Digital Customer Solutions Engineer (APAC/EMEA) at Cloudflare

As a Digital Customer Solutions Engineer at Cloudflare in Bengaluru, India, you will serve as a trusted technical advisor to Enterprise customers across APAC and EMEA, helping them maximize the value of their Cloudflare investment. Your day-to-day responsibilities include delivering timely onboarding, providing technical guidance through workshops, and collaborating with internal teams like Engineering and Customer Support to resolve complex issues. You will also contribute to knowledge-sharing initiatives by creating documentation and iterating on best practices. The ideal candidate has over six years of post-sales experience, a deep understanding of internet protocols such as TCP/IP, TLS, DNS, and HTTP, and the ability to troubleshoot and solve technical problems proactively. Fluency in English is essential, with additional European language skills preferred. This role demands a passion for staying at the forefront of internet technology and a commitment to customer success on a global scale.

What you'll do

  • Serve as a trusted technical advisor throughout customers’ lifecycle.
  • Ensure enterprise customers understand and utilize Cloudflare platform effectively.
  • Work closely with Digital Customer Success Managers and other teams.
  • Deliver timely onboarding and provide technical guidance in workshops.
  • Identify opportunities for customer expansion and promote product retention.
  • Collaborate with engineering and support teams to resolve technical escalations.

What we're looking for

  • 6+ years of post-sales customer relationship management experience
  • Deep understanding of internet protocols including TCP/IP, TLS, DNS, HTTP
  • Expertise in security aspects like firewalls, WAFs, bot management, and rate limiting
  • Knowledge of performance optimization techniques such as caching, HTTP/2, and TLSv1.3
  • Proven ability to troubleshoot and solve complex technical problems independently
  • Strong project management skills with the ability to meet deadlines under pressure
  • Fluent in English; proficiency in a European language is preferred

More like this

Similar roles

Solutions Engineer at Cloudflare

Cloudflare, Inc

Germany 62 days ago
TCP UDP DNS TLS HTTP Python JavaScript Bash CSRF XSS SQLi SASE Zero Trust Cloudflare AWS Kubernetes CI/CD

Field Solutions Engineer at Cloudflare

Cloudflare, Inc

Mexico City, Mexico 62 days ago
Python JavaScript Bash Lua Go Cloudflare Web Security Performance Optimization CI/CD Docker Kubernetes AWS Azure Google Cloud Platform PostgreSQL MongoDB Git GitHub Slack Jira Confluence
Hybrid

Senior Manager, Solutions Engineering at Cloudflare

Cloudflare, Inc

Switzerland 62 days ago
Cloudflare Python JavaScript Kubernetes Docker AWS CI/CD PostgreSQL Linux Networking Security APIs DevOps Scalability Performance Optimization Troubleshooting Customer Success Sales Enablement Cross-Functional Collaboration Enterprise Solutions

Solutions Engineer, Benelux at Cloudflare

Cloudflare, Inc

Belgium +2 62 days ago $110,000$151,000
Cloudflare AWS Azure GCP Terraform DNS BGP VPC DDoS MPLS SDWAN Web Application Firewall (WAF) Zero Trust Networking SASE HTTP API Gateway Bot Management Cloudflare Workers KV Object Storage serverless compute TCP/IP UDP IPv4/IPv6 CDN hybrid cloud architectures
Hybrid