Deskside Technician – Rapid Response

R1 RCM

Quick summary

Work type
On-site
Location
Southfield Resource Center
Posted
6 days ago

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Salary context

How this pay compares to similar roles

Similar $161k
$106k most similar roles pay here $203k

This listing doesn't post a salary. Most similar roles pay $129,368–$193,000.

Based on 240 similar postings.

Employer

About R1 RCM

R1 RCM is a leading provider of technology-driven revenue cycle management services to healthcare organizations, helping hospitals and health systems improve financial performance and patient experience. Industry: Healthcare Revenue Cycle Management

R1 RCM currently has 2 open roles on FindRole.

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At a glance

TL;DR · Deskside Technician – Rapid Response

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The Deskside Technician – Rapid Response role involves providing comprehensive technical support to resolve escalated hardware, software, and network issues for internal users. This position requires installing, configuring, and troubleshooting desktops, laptops, and peripherals in both Windows and Mac environments, as well as managing hardware inventory and ensuring asset data accuracy. Key responsibilities include imaging workstations, supporting mergers and acquisitions onboarding activities, and documenting processes to maintain team knowledge. The ideal candidate has 4-7 years of technical support experience with proficiency in Microsoft Office, remote support tools, and ticketing systems, along with experience using Microsoft Intune for endpoint management. Success in this role includes independently handling most assigned issues within the first 90 days while contributing to team efficiency through strong documentation habits.

Skills

Windows Mac Microsoft Office Remote support tools Ticketing/tracking systems Microsoft Intune Active Directory Exchange distribution lists Asset management system

What you'll do

  • Resolve escalated hardware, software, and network support requests from internal users.
  • Install, configure, and troubleshoot desktops, laptops, peripherals, and related systems.
  • Process incoming hardware inventory within designated time windows.
  • Track inventory stock levels and reconcile data discrepancies in the asset management system.
  • Document issues, resolutions, and processes to maintain team knowledge and consistency.

What we're looking for

  • 4-7+ years of technical support experience in desktop and network environments.
  • Proficient in Windows and Mac operating systems for installation and troubleshooting.
  • Experience with Microsoft Intune and basic Windows administration tasks.
  • Strong skills in managing hardware inventory and tracking asset data accurately.
  • Capable of providing professional and patient support to a variety of users.
  • Self-motivated individual who can research and troubleshoot independently.

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