Data Center Technician Manager | Microsoft Careers

Microsoft

Actively hiring
Chicago, IL Posted 21 days ago $75,400–$167,900 / year
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At a glance

AI generated

TL;DR

As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians responsible for hardware deployments, diagnostics, and decommissions within large-scale data centers supporting critical services like Bing, Office 365, Xbox, OneDrive, and Azure. Your daily tasks include ensuring compliance with KPIs and SLAs, training technicians on installation and quality check procedures, and conducting safety briefings to maintain a secure environment. You will also manage team performance by prioritizing tasks and participating in triage meetings, while fostering a culture of accountability and continuous improvement through regular feedback and career development opportunities. This role requires experience with IT equipment support, leadership in technical environments, and relevant certifications such as ITIL Foundation and CompTIA A+.

Skills

ITIL CompTIA_A+_Server+_Network+ CDCP MCP Six_Sigma_Green_Belt MS_Dynamics PowerShell SQL_Server Azure Linux Windows_Server Cisco_Networking Data_Center_Operations 24x7_Operations Safety_Procedures Shift_Work Team_Leadership Technical_Training Process_Change_Management KPIs_SLA_Monitoring

What you'll do

  • Ensure technicians comply with data center service policies and procedures.
  • Train team on installation, deployment, replacement, and quality check processes.
  • Verify post-execution quality checks and take corrective action as needed.
  • Escalate issues through appropriate channels and follow up on resolution.
  • Lead daily safety briefings and ensure compliance with all safety procedures.
  • Conduct triage meetings to prioritize work and respond to changes effectively.
  • Promote a culture of accountability for service quality and customer experience.

What we're looking for

  • 4+ years of experience supporting IT equipment or related technology.
  • 3+ years working in a production, mission-critical 24x7 data center environment.
  • 2+ years leading a technical workforce up to ten employees.
  • 1+ year directing, supervising, or managing others.
  • Applicable certifications: ITIL Foundation, CompTIA A+, Server+, Network+, CDCP, MCP, Six Sigma Green Belt.
  • High school diploma/GED and basic computer hardware knowledge required.
  • Ability to work shifts including evenings, nights, weekends, and holidays.

Market check

Salary context

This $75,400–$167,900 range sits above 6% of similar postings on FindRole.

Peer median band

$139,900–$234,700

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$148,500–$215,150

Middle half of comparable postings.

Based on 240 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Microsoft

Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing

Microsoft currently has 451 open roles on FindRole.

Listed pay typically runs $119,800–$234,700 across 417 roles with salary data.

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