Data Center Technician Manager - CTJ - Top Secret | Microsoft Careers

Microsoft

Quick summary

Work type
On-site
Location
VA
Salary
$75,400–$167,900 / yr
Posted
18 days ago
Closes
Nov 15, 2026
Nearby
31 roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $179k
This role $122k
$57k most similar roles pay here $248k

This role pays less than 90% of similar roles. Most pay $148,500–$208,800 — the shaded band above. At the midpoint, this role pays about $122k versus about $179k for comparable roles.

Based on 240 similar postings.

Employer

About Microsoft

Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing

Microsoft currently has 728 open roles on FindRole.

Listed pay typically runs $119,800–$234,700 across 664 roles with salary data.

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At a glance

TL;DR · Data Center Technician Manager - CTJ - Top Secret | Microsoft Careers

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As a Data Center Technician Manager on the U.S. Government Airgap team within Microsoft’s Cloud Operations & Innovation (CO+I), you will lead and manage a team responsible for maintaining critical infrastructure in dedicated data centers supporting federal missions. Your daily tasks include people management, ensuring compliance with operational policies, training technicians, and monitoring service delivery to meet SLAs and KPIs. You’ll also oversee safety briefings, security protocols, and collaborate with stakeholders to mitigate risks and enhance efficiency. The role requires a strong background in IT support, leadership experience, and ideally, certifications like ITIL or CompTIA. With a focus on mission-critical 24/7 operations, you must have a Top Secret Security Clearance and be adept at managing diverse teams in high-stress environments.

Skills

KPIs SLAs ITIL CompTIA_A+_Server+_Network+ CDCP MCP Six_Sigma_Green_Belt MS_Office SQL Linux Windows_Server Data_Center_Operations CI/CD SCCM Active_Directory VMware Cisco_Networking Firewall_Management Physical_Security Change_Management TFS Azure AWS

What you'll do

  • Oversees and assigns tasks to technicians to ensure compliance with SLAs and KPIs.
  • Trains technicians on installation, deployment, replacement, and quality check procedures.
  • Investigates root causes of issues impacting service levels and implements corrective actions.
  • Ensures team adherence to safety protocols and promotes a culture of safety awareness.
  • Monitors and reports trends in service metrics to support intelligence analysis and improvements.

What we're looking for

  • 3+ years of experience supporting IT equipment or related technology.
  • 1+ year of experience directing, supervising, or managing others.
  • Government Top Secret Security Clearance required.
  • Experience working in a production, mission-critical 24x7 datacenter environment.
  • Knowledge of computer hardware and components.
  • Preferred: Associates degree in Computer Science or equivalent work experience.
  • Preferred: Leadership experience with diverse technical teams up to ten employees.

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