Data Center Technician Manager- Night Shift | Microsoft Careers
At a glance
AI generatedTL;DR
As a Microsoft Data Center Technician Manager, you will lead and mentor a team responsible for deploying, diagnosing, and decommissioning hardware in large-scale data centers. Your daily tasks include ensuring compliance with service-level agreements, training technicians on installation procedures, conducting quality checks, and addressing any issues that arise. You will also prioritize workloads, conduct safety briefings, and foster a culture of accountability and excellence. This role requires experience managing technical teams and supporting IT equipment, ideally in a 24/7 mission-critical environment. Preferred qualifications include certifications such as ITIL Foundation or CompTIA A+, and a background in computer science or related fields. You will play a crucial part in maintaining the infrastructure for Microsoft’s online services like Bing, Office 365, and Azure, ensuring high service quality and reliability.
Skills
What you'll do
- Lead and train a team of data center technicians on hardware deployment and quality checks.
- Ensure compliance with data center policies and procedures, including SLAs and KPIs.
- Conduct daily safety briefings and ensure adherence to all safety protocols.
- Escalate issues and follow up on their resolution, sharing knowledge across teams.
- Review process changes for impact on service execution and communicate relevant information.
What we're looking for
- At least 3 years of experience supporting IT equipment or related technology.
- 1 year of experience directing, supervising, or managing others.
- Basic knowledge of computer hardware and components required.
- Experience working in a production, mission-critical 24x7 data center environment preferred.
- Relevant certifications such as ITIL Foundation, CompTIA A+, Server+, Network+ are beneficial.
- Ability to lead and train technical teams on procedures and quality checks.
- Conduct daily safety briefings and ensure compliance with all safety procedures.
Employer
About Microsoft
Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing
Microsoft currently has 534 open roles on FindRole.
Listed pay typically runs $119,800–$234,700 across 488 roles with salary data.
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