Control Room Operator, Data Center Operations

JLL (Jones Lang LaSalle)

Remote Actively hiring Verified listing
Remote, USA · North Charleston, SC Posted 17 days ago
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At a glance

AI generated

TL;DR

The Control Room Operator role at JLL involves monitoring and maintaining data center networks and systems to ensure 24/7 availability and reliability. This critical position requires handling inbound and outbound communications, resolving system issues, and escalating problems as needed while adhering to BCPs, EOPs, and SLAs. Day-to-day tasks include analyzing system performance data, conducting audits, and providing support during incidents by coordinating with technical teams. The role demands proficiency in alarm monitoring systems, incident management platforms, and Microsoft Office Suite, along with strong communication and problem-solving skills. Ideal candidates will have experience meeting SLAs and KPIs and familiarity with RCA methodologies. This position is integral to the North Charleston, SC data center operations for CIPHER MINING INC, supporting a high-scale environment where precision and reliability are paramount.

Skills

MicrosoftOfficeSuite IncidentManagementPlatforms TicketingSystems AlarmMonitoringSystems BuildingManagementSystems CommunicationSystems ITILFoundationCertification RCAmethodologies SLAs KPIs ProblemManagement RootCauseAnalysis TrendingReports CI/CD

What you'll do

  • Monitor and troubleshoot data center networks and systems to ensure uptime.
  • Respond to alerts and resolve issues, escalating as necessary for 24/7 service.
  • Categorize and escalate operational system performance issues beyond alarm indications.
  • Maintain compliance with BCPs, EOPs, policies, procedures, and SLAs/KPIs.
  • Provide support during incidents through Monitoring, Alarm Management, and Incident Bridge communication.

What we're looking for

  • Proficiency with alarm monitoring systems and building management systems (BMS)
  • Competency in incident management platforms and ticketing systems
  • Strong written and verbal communication skills for coordinating across stakeholders
  • Ability to work rotating shifts including nights, weekends, and holidays
  • Problem-solving skills and critical thinking for issue identification and escalation
  • Attention to detail for documentation and compliance requirements
  • Familiarity with communication systems (phone systems, radios, digital messaging platforms)

Market check

Salary context

This listing doesn't show a salary. Similar roles on FindRole typically pay $120,050–$199,500.

Peer median band

$120,050–$199,500

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$132,550–$205,562

Middle half of comparable postings.

Based on 240 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About JLL (Jones Lang LaSalle)

JLL (Jones Lang LaSalle) is a global professional services firm specializing in real estate and investment management, providing services to buyers, sellers, tenants, landlords, investors, and developers. Industry: Commercial Real Estate Services

JLL (Jones Lang LaSalle) currently has 48 open roles on FindRole.

Listed pay typically runs $110,000–$135,000 across 23 roles with salary data.

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