Content Manager Support Engineer

IBM

Quick summary

Work type
On-site
Location
Austin, TX
Posted
7 days ago
Nearby
99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $195k
$142k most similar roles pay here $246k

This listing doesn't post a salary. Most similar roles pay $152,935–$236,400.

Based on 240 similar postings.

Employer

About IBM

IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.

IBM currently has 921 open roles on FindRole.

Listed pay typically runs $1,000,000–$1,000,000 across 10 roles with salary data.

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At a glance

TL;DR · Content Manager Support Engineer

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As a Customer Support Engineer for IBM Content Manager in Austin, TX, you will join an international team providing 24x7 technical support for enterprise content management solutions. Your role involves advanced problem determination and resolution, collaborating with development teams to enhance support tools and processes. You will become an expert in the product’s internal components and customer usage patterns, ensuring high client satisfaction through effective communication and negotiation skills. Key responsibilities include diagnosing issues using diagnostic information, recommending improvements, and contributing to knowledge base articles. This role requires expertise in security solutions, technical issue resolution, and cross-functional collaboration across development, sales, and QA teams.

Skills

IBM Content Manager Java WebSphere Linux SQL XML RESTful APIs JSON Security Solutions CI/CD Knowledge Base Creation Cross-Functional Collaboration Technical Documentation Troubleshooting Root Cause Analysis Client Management Collaboration Tools Remote Support 24x7 Support

What you'll do

  • Provide advanced technical support for IBM Content Manager customers.
  • Utilize problem determination skills to identify and resolve customer issues.
  • Recommend and implement enhancements to existing technical support processes.
  • Collaborate with development teams to address complex technical problems.
  • Maintain high customer satisfaction through effective communication and issue resolution.
  • Document findings and create knowledge base articles for future reference.

What we're looking for

  • Demonstrated ability to resolve complex technical issues in enterprise software.
  • Experience providing advanced technical support using problem determination skills.
  • Proficiency in collaborating with cross-functional teams for product improvements.
  • Strong knowledge of security solutions and related technologies.
  • Ability to document findings, create knowledge base articles, and contribute to tooling.
  • Expertise in the full product life cycle, including defect verification and enhancements.

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