Content Manager Support Engineer

What you'll do

• Provide advanced technical support to customers using problem determination skills.
• Recommend and implement improvements to existing technical support tools and processes.
• Collaborate with development teams to resolve complex technical issues.
• Maintain high customer satisfaction by effectively communicating action plans.
• Document findings and create knowledge base articles for future reference.

What we're looking for

• Demonstrated ability to resolve complex technical issues for enterprise customers.
• Experience in providing advanced technical support using problem determination skills.
• Knowledge of security solutions and supporting technologies across various products.
• Proficiency in collaborating with cross-functional teams including Development and QA.
• Capability to document findings, create knowledge base articles, and contribute to tooling.
• Demonstrated communication skills for interacting with enterprise customers effectively.