Content Manager Support Engineer

IBM

Quick summary

Work type
On-site
Location
Lowell, MA
Posted
7 days ago
Nearby
99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $195k
$142k most similar roles pay here $246k

This listing doesn't post a salary. Most similar roles pay $152,935–$236,400.

Based on 240 similar postings.

Employer

About IBM

IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.

IBM currently has 921 open roles on FindRole.

Listed pay typically runs $1,000,000–$1,000,000 across 10 roles with salary data.

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At a glance

TL;DR · Content Manager Support Engineer

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As a Customer Support Engineer for IBM Content Manager in Lowell, MA, you will join an international team providing 24x7 technical support for enterprise content management solutions. Your role involves diagnosing and resolving complex issues using advanced problem determination skills, collaborating with development teams to implement improvements in support processes, and contributing to high customer satisfaction through expert knowledge of the product's internal components. You will leverage your expertise in security solutions and cross-functional collaboration to deliver seamless support experiences, while also documenting findings and creating knowledge base articles. This role requires proficiency in technical communication, issue resolution, and a commitment to continuous learning within IBM’s middleware stack.

Skills

IBM Content Manager Java WebSphere Linux SQL XML RESTful APIs JSON Security Solutions CI/CD Knowledge Base Creation Cross-Functional Collaboration Technical Documentation Problem Determination Client Management

What you'll do

  • Provide advanced technical support for IBM Content Manager customers.
  • Utilize problem determination skills to identify and resolve customer issues.
  • Recommend and implement enhancements to existing technical support processes.
  • Collaborate with development teams to address complex technical problems.
  • Contribute to the creation of knowledge base articles and support tooling.
  • Maintain proficiency in supported products through relevant certifications.

What we're looking for

  • Demonstrated ability to resolve complex technical issues for enterprise customers.
  • Experience in providing advanced technical support using superior communication skills.
  • Knowledge of security solutions and supporting technologies across various products.
  • Proficiency in collaborating with cross-functional teams including Development and QA.
  • Ability to document findings, create knowledge base articles, and contribute to tooling.
  • Demonstrated experience in product development and growth throughout the lifecycle.

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