Cloud Solution Architect, Dynamics 365

Microsoft

Quick summary

Work type
On-site
Location
US
Salary
$106,400–$203,600 / yr
Posted
104 days ago
Nearby
93 roles within 25 mi

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $167k
This role $155k
$95k most similar roles pay here $215k

This role pays more than 51% of similar roles. Most pay $142,400–$191,400 — the shaded band above. At the midpoint, this role pays about $155k versus about $167k for comparable roles.

Based on 240 similar postings.

Employer

About Microsoft

Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing

Microsoft currently has 622 open roles on FindRole.

Listed pay typically runs $119,800–$234,700 across 571 roles with salary data.

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At a glance

TL;DR · Cloud Solution Architect, Dynamics 365

Role Posting Log in to save

Join Microsoft’s Support for Mission Critical team as a senior Dynamics 365 expert, where you will work closely with large enterprise customers to enhance their Contact Center solutions. Your day-to-day responsibilities include delivering proactive support through workshops and assessments, troubleshooting complex issues alongside Microsoft Support, and collaborating with various internal teams to ensure seamless customer experiences. You will leverage your deep knowledge of Dynamics 365 CCaaS, Power Platform, and Azure to analyze environments, identify performance bottlenecks, and implement tailored solutions. This role demands expertise in cloud technologies, strong problem-solving skills, and the ability to build strategic relationships with customers, all while contributing to continuous process improvement within a dynamic virtual team environment.

Skills

Dynamics365 PowerApps PowerAutomate Dataverse Azure AWS GoogleCloud CI/CD SQLServer PostgreSQL Python JavaScript HTML CSS Kubernetes Terraform Git Jira Confluence MSSQL AI Analytics SentimentAnalysis Transcription

What you'll do

  • Coordinate comprehensive deliveries to proactively address customer priorities.
  • Lead proactive delivery management, identifying and solving performance issues.
  • Conduct data-driven analysis of customers’ environments for problem-solving.
  • Engage with support teams and stakeholders to ensure streamlined service.
  • Apply lessons learned to continuously improve processes and service quality.
  • Contribute to on-call rotations for critical incident resolution.

What we're looking for

  • 4+ years of experience with Dynamics 365, focusing on contact-center capabilities.
  • Technical certification in cloud platforms and Microsoft technologies.
  • Experience designing, implementing, or supporting Dynamics 365 Contact Center (CCaaS).
  • Knowledge of Power Platform tools including Power Apps, Power Automate, and Dataverse.
  • Ability to troubleshoot complex issues and work effectively under pressure.
  • Strong customer service skills with excellent oral and written communication abilities.

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