Business Analyst, Customer Operations (Starlink)

SpaceX

Quick summary

Work type
On-site
Location
Redmond, WA
Salary
$85,000–$100,000 / yr
Posted
today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $136k
This role $92k
$77k most similar roles pay here $163k

This role pays less than 96% of similar roles. Most pay $117,500–$155,000 — the shaded band above. At the midpoint, this role pays about $92k versus about $136k for comparable roles.

Based on 237 similar postings.

Employer

About SpaceX

SpaceX designs, manufactures, and launches advanced rockets and spacecraft with the mission of enabling humans to become a multi-planetary species. It operates the Falcon 9, Falcon Heavy, and Starship launch vehicles, as well as the Starlink satellite internet constellation.

SpaceX currently has 604 open roles on FindRole.

Listed pay typically runs $130,000–$155,000 across 440 roles with salary data.

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View all roles at SpaceX

At a glance

TL;DR · Business Analyst, Customer Operations (Starlink)

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As a Business Analyst in Customer Operations at Starlink, you will join an early-stage team dedicated to enhancing the global satellite internet service. Your role involves conducting data analyses using SQL and other methods to identify issues impacting customer experience and operational efficiency, providing actionable recommendations for improvement. You will collaborate with various departments to develop metrics, dashboards, and automation tools that enhance decision-making processes and streamline workflows. Essential skills include proficiency in SQL, data visualization tools like Tableau or Power BI, scripting languages such as Python, and the ability to communicate technical insights effectively across all organizational levels. This role requires experience in high-growth environments and familiarity with customer operations tools.

Skills

SQL Tableau Power BI Looker R Python ETL development dashboards data visualization tools scripting languages customer operations teams ticketing systems account management tools communications tools database structures query optimizations

What you'll do

  • Conduct data analyses to identify issues and opportunities impacting Starlink customers.
  • Develop department-level metrics and dashboards to quantify operational health.
  • Create automation tools to mitigate business risk and improve efficiencies.
  • Own data integrity, tool maintenance, and reporting quality for the team.
  • Train internal users on dashboard and tool usage, assist in troubleshooting.

What we're looking for

  • 2+ years of experience in reporting and analytics within customer operations or related fields
  • Bachelor's degree in business, supply chain management, computer science, engineering, economics, or a related field
  • Proficiency in SQL with advanced query capabilities and database optimization skills
  • Experience using data visualization tools like Tableau, Power BI, or Looker
  • Strong communication skills to convey technical concepts to non-technical audiences

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