Bilingual (Spanish) Sr. Customer Success Manager I, Payroll - Emerging Markets at Toast

Toast, Inc.

Remote Actively hiring Posted today Verified listing
Boston, MA Posted 1 day ago $95,000–$152,000 / year
Job Posting Log in to save
99+ other roles within 25 mi Near Boston, MA

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $197k
This role $124k
$78k most similar roles pay here $253k

This role pays less than 93% of similar roles. Most pay $165,000–$229,692 — the shaded band above. At the midpoint, this role pays about $124k versus about $197k for comparable roles.

Based on 240 similar postings.

Employer

About Toast, Inc.

Toast is a cloud-based restaurant management platform providing point-of-sale, payment processing, and operations software for the food service industry.

Toast, Inc. currently has 45 open roles on FindRole.

Listed pay typically runs $159,000–$254,000 across 43 roles with salary data.

Most-posted roles

View all roles at Toast, Inc.

At a glance

TL;DR

Join our team as a Bilingual (Spanish) Senior Customer Success Manager in the Emerging Markets payroll division, where you will manage a portfolio of approximately 500 locations within a regional pod structure. Your responsibilities include leading high-stakes discovery calls and product demos to drive adoption, conducting deep-dive account research to identify churn risks, and acting as an expert during internal QBRs and problem-solving sessions. You will leverage data-driven insights and cross-functional partnerships to optimize the customer journey and ensure our payroll module is a vital component of every client’s tech stack. The role requires fluency in Spanish and English, 2+ years of B2B payroll operations experience, and proficiency with tools like Salesforce CRM, Chilipiper, MS Office, G-Suite, and Slack.

Skills

Salesforce Chilipiper MS Office G-Suite Slack POS software Project Management SaaS B2B payroll operations Payroll and Tax expertise Customer Success CI/CD Data Analytics Python SQL PostgreSQL

What you'll do

  • Lead high-stakes discovery calls and product demos to drive complex messaging.
  • Master Core POS and Employee Cloud systems for technical issue diagnosis.
  • Identify downsell risks and execute churn save motions through consultative engagement.
  • Recommend payroll process improvements using product usage data and business analytics.
  • Host educational presentations and facilitate trainings to drive full activation of Payroll Product Suite.

What we're looking for

  • Fluent/bilingual in Spanish and English, with strong written and verbal communication skills.
  • 2+ years of experience in B2B payroll operations, including knowledge of pay schedules, taxes, and benefits calculations.
  • Proven track record in customer-facing roles focused on churn mitigation, revenue retention, and driving customer satisfaction.
  • Experience in case/queue management with a focus on data hygiene, task prioritization, and organizational efficiency.
  • High tech-fluency and ability to troubleshoot complex technical issues across various software platforms.

More like this

Similar roles

Senior Manager, People Technology at Toast

Toast, Inc.

Remote (Boston, MA) 1 day ago $155,000–$248,000
Workday Greenhouse CI/CD SOX ITIL LDAP SAML APIs SQL Python PowerShell Excel HRIS SCCM TFS JIRA Confluence Azure AWS Google Workspace Zoom Slack Moodle Tableau GitHub GitLab Bitbucket ServiceNow Salesforce Okta PingFederate Active Directory Kubernetes Docker Prometheus Grafana
Remote
Save

Senior Director of Product, Payments Acceptance at Toast

Toast, Inc.

Remote (Boston, MA, US) 1 day ago $278,000–$445,000
Payments PCI EMVCo Card_brand_rules Platform_architecture Cost_optimization Product_management Engineering_partnerships Regulatory_fluency Executive_communication Agentic_commerce Technical_fluency MBA
Remote
Save

(Senior) Manager, Business Development

AppLovin

Shanghai, China 21 days ago
English Mandarin Sales Business Development Mobile Ad Tech Digital Marketing E-commerce Non-Gaming Apps APAC Market Trends Cross-team Collaboration Client Onboarding Campaign Optimization Market Analysis Reports Industry Summits Brand Building Sales Data Management KPI Tracking Negotiation Skills Presentation Skills Communication Skills Goal Orientation Pressure Resistance Market Insight
Save