AVP Agent Assist

Humana

Quick summary

Work type
On-site
Location
Waterside Bldg
Salary
$208,500–$286,700 / yr
Posted
49 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $166k
This role $248k
$100k most similar roles pay here $307k

This role pays more than 92% of similar roles. Most pay $133,862–$198,625 — the shaded band above. At the midpoint, this role pays about $248k versus about $166k for comparable roles.

Based on 240 similar postings.

Employer

About Humana

Humana Inc. is a leading American for-profit health insurance company based in Louisville, Kentucky, specializing in Medicare Advantage plans.

Humana currently has 23 open roles on FindRole.

Listed pay typically runs $141,100–$194,000 across 23 roles with salary data.

Most-posted roles

View all roles at Humana

At a glance

TL;DR · AVP Agent Assist

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The AVP of Software Engineering for Agent Assist Solutions leads the technical strategy and execution for a flagship AI product in healthcare, transforming customer engagement through robust, scalable solutions. This role involves developing and executing the technical roadmap, architecting production-grade AI features with GCP, Python, Vertex AI, Gemini, and CES, while ensuring compliance with HIPAA, SOC2, and SOX standards. The AVP manages 4–6 engineering teams, oversees budgets and resource allocation, and collaborates closely with product, UX, data science, and operations to deliver cohesive solutions. Key responsibilities include deploying Agent Assist in production to reduce AHT and callbacks, delivering innovative features, and influencing enterprise-wide AI governance for responsible adoption. The ideal candidate has over 10 years of software engineering experience, including 5+ years in senior technical leadership, with a strong background in healthcare compliance and ethical AI practices.

Skills

GCP Python Vertex AI Gemini CES HIPAA SOC2 SOX CI/CD Kubernetes Docker PostgreSQL AWS Azure

What you'll do

  • Develop and execute the technical roadmap for Agent Assist to ensure robust AI solutions.
  • Architect and deliver production-grade AI features using GCP, Python, Vertex AI, Gemini, and CES.
  • Ensure all engineering solutions meet HIPAA, SOC2, and SOX compliance requirements.
  • Lead 4–6 dedicated engineering teams (6–10 members each) for operational excellence.
  • Shape architectural standards across the organization to ensure scalability and resilience.
  • Deploy Agent Assist in production, achieving measurable reductions in AHT and callbacks.

What we're looking for

  • 10+ years of software engineering experience with at least 5 in senior technical leadership.
  • Proven track record delivering AI-driven platforms in production, preferably in healthcare.
  • Expertise in GCP, Python, and AI/ML tools like Vertex AI, Gemini, and CES.
  • Strong leadership, communication, and stakeholder management skills for matrixed teams.
  • Deep understanding of HIPAA, SOC2, SOX compliance requirements and ethical AI practices.

Related searches

More AVP Agent Assist jobs AVP Agent Assist jobs in Waterside Bldg All jobs at Humana

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