Autonomy Technical Support Associate

DoorDash, Inc

Quick summary

Work type
On-site
Location
San Francisco, CA · Oakland, CA
Salary
$76,900–$113,000 / yr
Posted
1 day ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $152k
This role $95k
$64k most similar roles pay here $198k

This role pays less than 94% of similar roles. Most pay $118,790–$185,025 — the shaded band above. At the midpoint, this role pays about $95k versus about $152k for comparable roles.

Based on 240 similar postings.

Employer

About DoorDash, Inc

DoorDash, Inc. is an American company operating online food ordering and food delivery. It trades under the symbol DASH. With a 56% market share, DoorDash is the largest food delivery platform in the United States.

DoorDash, Inc currently has 238 open roles on FindRole.

Listed pay typically runs $131,600–$193,500 across 156 roles with salary data.

Most-posted roles

View all roles at DoorDash, Inc

At a glance

TL;DR · Autonomy Technical Support Associate

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As an Autonomy Technical Support Associate at DoorDash Labs, you will play a crucial role in ensuring the smooth daily operations of the company’s robotic delivery fleet. Your primary responsibilities include serving as the initial point of contact for software and hardware issues encountered during autonomy operations and testing, performing debugging and troubleshooting to identify and resolve operational disruptions promptly. You will work closely with Robot Operations and Engineering teams to report anomalies and faults effectively, contributing to maintaining and improving troubleshooting documentation. Additionally, you will support ongoing improvements in triage quality and workflows, helping the team operate more efficiently as fleet complexity increases. Key skills include experience with Linux command line, Jira, GitHub, and strong communication abilities for documenting issues clearly. This role involves working in a fast-paced environment where you must navigate ambiguity and make sound decisions under pressure while continuously refining Failure Modes to improve triage quality and support automation workflows.

Skills

Linux Jira GitHub CI/CD Python PostgreSQL Kubernetes Docker AWS Grafana Prometheus

What you'll do

  • Act as primary point of contact for software and hardware issues in autonomy operations.
  • Perform initial debugging to identify and mitigate operational disruptions.
  • Partner with Robot Operations and Engineering teams to report and resolve field issues.
  • Maintain and improve troubleshooting documentation for efficient issue resolution.
  • Identify recurring issues and contribute insights to enhance system performance.
  • Own and evolve the Failure Mode repository for effective triage and automation.

What we're looking for

  • Experience troubleshooting and debugging complex technical issues in fast-paced environments.
  • Proficiency with Linux command line, Jira, GitHub or similar tools for issue tracking.
  • Strong communication skills to document and share context effectively across teams.
  • Ability to navigate ambiguity and make sound decisions under pressure.
  • Ownership mindset with a focus on continuous process improvement and efficiency.
  • Flexibility to support operations across different shifts, including evenings or weekends.

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