Automic Principal Support Engineer

Broadcom

Confirmed live today High trust

Quick summary

Work type: On-site
Location: Plano, TXBellevue, WA
Salary: $110,800–$177,300 / yr
Employment: Full-time
Posted: 7 days ago
Freshness: Confirmed live today
Closes: Apr 5, 2027
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $216k

This role $144k

$93k $281k

below market most similar roles pay here above market

This role pays less than 90% of similar roles. Most pay $186,025–$246,150 — the blue band above. At the midpoint, this role pays about $144k versus about $216k for comparable roles.

Based on 240 similar postings.

Employer

About Broadcom

Broadcom is a global semiconductor and infrastructure software company that designs and markets a wide range of networking, storage, and wireless connectivity solutions. Industry: Semiconductors & Infrastructure Software

Broadcom currently has 280 open roles on FindRole.

Listed pay typically runs $121,900–$195,000 across 169 roles with salary data.

Most-posted roles

View all roles at Broadcom

At a glance

TL;DR · Automic Principal Support Engineer

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The Automic Principal Support Engineer (ICB5) joins the Global Customer Services team to provide technical leadership and omni-channel support for complex products and solutions. This role involves acting as a subject matter expert to resolve advanced technical issues by analyzing logs, traces, and product code. Key responsibilities include mentoring team members, championing organizational projects, and architecting AI-powered tools and bots to advance self-service and telemetry. The position requires proficiency with Automic Automation, Automic Applications Manager, and Automic Dollar Universe across various operating systems like Linux and Windows Server. Candidates must utilize technologies including Java, C/C++, SQL, and REST, while managing environments involving Docker, Kubernetes, and cloud platforms like GCP and AWS. The role focuses on solving intricate software problems and improving product supportability.

Skills

Automic Automation Java C++ Perl PostgreSQL Oracle Microsoft SQL Server Sybase DB2 Linux Windows Server VMWare GCP Azure AWS Docker Kubernetes Terraform Ansible Apache Tomcat IBM WebSphere BEA WebLogic JBOSS Active Directory LDAP TCP/IP HTTP DNS SSL SAML SOAP JSON REST XML HTML PowerShell bash SQL

What you'll do

Provide omni-channel technical support and leadership for complex products and solutions.
Analyze logs, traces, and dumps to debug issues before escalating to the Engineering team.
Act as a subject matter expert for specific technologies including Automic, various OS, and databases.
Coach and mentor team members while providing technical leadership in Knowledge-Centered Service methodologies.
Create lab environments to replicate and troubleshoot specific customer issues.
Architect and implement AI-powered tools and bots to automate support workflows and self-service.
Influence Product Management on enhancements to improve product supportability and customer experience.
Develop and deliver training on industry trends and product lifecycle changes.

What we're looking for

12+ years of related experience with a Bachelor's degree, 10+ years with a Master's degree, or 7+ years with a PhD.
Bachelor’s Degree in CS, CIS, or MIS required.
Specialized technical expertise as a subject matter expert for multiple products and solutions.
Knowledge of applications including Automic Automation, Automic Applications Manager, and Automic Dollar Universe.
Knowledge of operating systems including Microsoft Windows Server, Sun Solaris, Linux, HP-UX, AIX, and z/OS.
Knowledge of web servers, application servers, directory servers, and databases including PostgreSQL, Oracle, and MS SQL Server.
Proficiency in software development (Java, C/C++, Perl) and scripting (PowerShell, bash, SQL).
Technical certifications in Linux, Ansible, Terraform, Kubernetes, Networking, or Cloud (preferred).

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