The Associate, Support Operations role within a dynamic enterprise environment focuses on delivering technology support operations including IT incident management, change management, and problem resolution. This position requires quick decision-making skills to provide data-driven insights across Windows PCs, Macs, and mobile devices. Day-to-day responsibilities include partnering with internal customers to develop new processes and metrics, driving data analysis for business strategies, troubleshooting existing reporting solutions, and quickly grasping new technologies. The ideal candidate should have at least one year of experience in technical operations, IT systems, desktop platforms, and incident management tools. Preferred qualifications include a Bachelor’s degree, ServiceNow and Jira expertise, hands-on experience with data visualization tools like Tableau or PowerBI, and strong problem-solving skills.
Skills
ServiceNow
Jira
Google Workspace
Tableau
PowerBI
Amazon QuickSight
ITIL
Windows
MacOS
Mobile Devices
Incident Management Tools
Data Visualization Tools
Process Management Functions
CI/CD
What you'll do
Analyze data to provide insights on business strategies and operational improvements.
Translate customer needs into new processes, documentation, metrics, and reporting.
Troubleshoot and maintain existing reporting sources and solutions.
Quickly grasp and implement new technologies for varied initiatives.
Drive operational efficiencies through execution, accountability, and results.
What we're looking for
At least 1 year of experience in technical operations and IT systems.
Strong proficiency in incident management and reporting tools.
Experience with desktop platforms and operating systems (Windows PC, Macs).
Ability to analyze data and provide meaningful insights for operational improvements.
Familiarity with support ticket data analysis and process management functions.
Excellent verbal and written communication skills for collaboration and reporting.
Market check
Salary context
This
$81,700–$93,300
range sits above
3%
of similar postings on FindRole.
Peer median band
$106,000–$178,100
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$115,887–$174,200
Middle half of comparable postings.
Based on 240 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Capital One Financial
Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking
Capital One Financial currently has
489 open roles
on FindRole.
Listed pay typically runs
$197,300–$225,100
across 483 roles with salary data.
Linux
Windows
Troubleshooting
Customer Service
Technical Support
Networking
Ticketing Systems
Installation
Configuration
Chat Support
On-Call Support
Multi-tasking
Time Management
Escalation Procedures
Training Customers