As an Associate Director in Technical Operations at Evolent Health, you will lead a team of seven junior software developers, manage proprietary application workflows, and support key systems and functionalities including web-based applications. Your day-to-day responsibilities include overseeing Tier 2 support operations, collaborating with internal stakeholders to resolve issues, defining testing strategies, and building new ticket platforms using Jira and Salesforce. You will perform SQL queries for data validation, conduct various types of system testing, and participate in release meetings. The role requires expertise in log analysis using Kibana, defect analysis with SQL and Azure App Insights, and operational support for value-based care initiatives using Microsoft Dynamics 365 CRM software. Additionally, you must develop SSIS packages and create automation solutions in RPA tools like Automation Anywhere. This position demands a Master’s degree in Information Systems or related field and experience within the healthcare industry, focusing on Agile methodologies and cloud-based monitoring tools.
Skills
SQL
Kusto Query Language
Azure App Insights
Datadog
MS SQL Server
SolarWinds
CI/CD
Postman
Karate
Cucumber
SSIS
Automation Anywhere
RPA
Jira
Salesforce
Python
Docker
OpenTelemetry
Kibana
MSSQL
CI/CD pipeline
What you'll do
Manage proprietary application workflow and support key systems in web-based applications.
Lead operations for software services and implement incident management processes.
Supervise a Tier 2 support team, lead daily standups, and oversee day-to-day operations.
Define central testing strategy and validate test plans across various workstreams.
Perform SQL queries on relational databases for data validation and error identification.
Develop SSIS packages for ETL solutions to handle multiple data flow tasks simultaneously.
What we're looking for
Requires a Master’s degree in Information Systems, IT, Computer Science, or related field
2 years of experience in software development life cycle using Agile methodologies
2 years of healthcare industry experience in log analysis and defect management
Experience providing guidance on database indexing solutions and query optimization
Operational support for value-based care initiatives using Microsoft Dynamics 365 CRM
Development of SSIS packages for data flow tasks, fuzzy lookup, and package execution
Creation of automation solutions in RPA with Process Design Documents maintenance
Market check
Salary context
This
$174,720–$184,720
range sits above
43%
of similar postings on FindRole.
Peer median band
$144,340–$234,620
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$143,636–$235,000
Middle half of comparable postings.
Based on 238 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Evolent Health
Evolent Health is a health management company providing value-based care solutions to health systems and physician organizations to improve quality and lower healthcare costs. Industry: Healthcare Technology & Services
(Usa) 1300 Building Ar Bentonville Home Office, US130 days ago
$110,000–$220,000
Workflow orchestration
Automation
AI enabled execution
Contact center platforms
Agent tooling
Knowledge systems
Scalable technology solutions
Cross functional communication
Executive communication
Data driven decision making
WCAG 2.2 AA standards
Digital accessibility
Assistive technologies