Q2 is seeking an Associate Application Support Analyst to join its customer support team, providing first-line technical assistance for Q2 Solution. This role involves troubleshooting and resolving basic issues via phone, documenting cases in a tracking system, and collaborating with internal teams to escalate complex problems. The ideal candidate will have strong communication skills, experience in application support, and familiarity with Windows OS/Server and SQL. Responsibilities include managing case queues, performing data changes in production environments, testing emergency fixes, and ensuring compliance with security policies. Knowledge of remote support tools and basic networking concepts is beneficial, as is a background in software support or delivery, particularly for mid-sized applications.
Skills
Windows
SQL
CI/CD
Kubernetes
Docker
Terraform
Python
PostgreSQL
Git
Jira
Confluence
Prometheus
Grafana
AWS
Azure
Google Cloud Platform
Linux
SSL
PCI DSS
ISO 27001
What you'll do
Provide first-line telephone technical support for Q2 Solution.
Accurately record and document customer interactions using a case tracking system.
Troubleshoot and resolve basic customer problems efficiently.
Escalate unresolved issues to appropriate teams as needed.
Perform data or configuration changes in production environments carefully.
What we're looking for
- 0-2 years of software support or delivery experience, preferably with mid-sized applications.
- Strong verbal and written communication skills for customer interaction.
- Intermediate SQL skills and understanding of Windows OS/Server.
- Ability to quickly learn new software and technologies independently.
- Experience in troubleshooting and de-escalating customer concerns effectively.
- Familiarity with remote support tools, basic networking concepts, and change control procedures.
Market check
Salary context
This listing doesn't show a salary. Similar roles on FindRole typically pay
$110,019–$169,910.
Peer median band
$110,019–$169,910
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$117,125–$173,400
Middle half of comparable postings.
Based on 238 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Q2
Q2 Holdings is a cloud-based banking software company providing digital banking solutions to banks, credit unions, and alternative financial companies, including consumer and business banking platforms. Industry: Financial Technology & Digital Banking
SQL
Windows OS
Windows Server
CI/CD
Change Control Procedures
Security Policies
Networking Concepts
Remote Support Tools
Databases
Customer Service
Collaboration Skills
Troubleshooting
Banking Practices