AppleCare Technologies BPR Project Manager, Generative AI

Apple Inc

Quick summary

Work type
On-site
Location
Austin, TX
Posted
4 days ago
Nearby
99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $215k
$161k most similar roles pay here $268k

This listing doesn't post a salary. Most similar roles pay $184,150–$246,127.

Based on 240 similar postings.

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About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 1798 open roles on FindRole.

Listed pay typically runs $162,500–$272,100 across 1459 roles with salary data.

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At a glance

TL;DR · AppleCare Technologies BPR Project Manager, Generative AI

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As an AppleCare Technologies BPR Project Manager specializing in Generative AI, you will join a dynamic team responsible for driving cross-functional technology projects across Sales, Service, and Support. Your role involves planning and implementing mid to large-scale projects, ensuring thorough testing of system changes and preparing organizations for process shifts. You will manage project governance, risk, and change readiness while orchestrating activities across multiple teams to meet milestones. Key responsibilities include defining execution roadmaps that align business and technology strategies, delivering enterprise-level digital transformation initiatives with Generative AI, and presenting updates to cross-functional stakeholders at all levels. The ideal candidate possesses a Bachelor’s degree in a related field, 3+ years of experience in Customer Support tools and systems, and expertise in global project management, including collaboration with data scientists and solution architects.

Skills

Generative AI CI/CD AWS Kubernetes Docker Python PostgreSQL Git Jira Confluence Terraform Prometheus Grafana

What you'll do

  • Plan and implement mid to large scale technology projects for AppleCare.
  • Ensure thorough testing of system changes and prepare organizations for process updates.
  • Drive project prioritization, make technological solutions and architectural decisions.
  • Manage risk, change readiness, and communications across multiple functional teams.
  • Connect business strategy with technology strategy and define execution roadmaps.

What we're looking for

  • 3+ years of experience in Customer Support with focus on tools and systems.
  • Delivery of enterprise-level Digital Transformation initiatives using new technologies like Generative AI.
  • Management of large cross-functional systems projects, including resource planning.
  • Experience presenting project updates to cross-functional stakeholders at all levels.
  • Collaboration with data scientists and solution architects to define execution plans.
  • Availability for travel and off-hours work to support global projects.
  • Knowledge of service, support, supply chain, and warranty contract sales operations.

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