Agent, Critical Incident Response Team - Tempe, AZ

What you'll do

• Manage critical incidents to ensure minimal impact on operations and customer satisfaction.
• Develop and maintain incident response plans and procedures for various scenarios.
• Coordinate with internal teams to resolve issues efficiently during crises.
• Conduct post-incident reviews to identify areas for improvement in response strategies.
• Train team members on incident management protocols and best practices.

What we're looking for

• 3+ years of experience in incident response or cybersecurity.
• Proven ability to manage and resolve critical security incidents.
• Strong communication skills for coordinating with cross-functional teams.
• Experience in threat intelligence analysis and mitigation strategies.
• Knowledge of regulatory compliance requirements for data protection.