Ad Product Quality Analyst I

What you'll do

• Troubleshoot the web-based advertising platform and mobile app to reproduce and root-cause client-impacting issues.
• Triage and resolve technical issues preventing customers from successfully using the ads platform.
• Organize training sessions for frontline support teams to help them assist customers with platform challenges.
• Maintain a backlog of software bugs and prioritize impactful issues for Product and Engineering teams.
• Analyze ads product usage and system stability to produce trend analyses and actionable recommendations.
• Perform pre-release QA and UAT to ensure product updates do not disrupt the customer experience.
• Collect customer feedback from internal teams to identify opportunities for product improvements.

What we're looking for

• Bachelor’s Degree in STEM or related areas of study or equivalent industry experience.
• 1+ years work experience in digital advertising, operations, or a related field.
• Knowledge of ad-platform troubleshooting and quality.
• Ability to perform customer-impact analysis and prioritization.
• Ability to execute and communicate across functions.
• Experience troubleshooting front- and back-end web applications (preferred).
• Experience sizing the impact of client-facing issues and setting priority (preferred).
• Experience working with large data sets using SQL, Python, and data visualization software like Looker or Tableau (preferred).