Account Manager - SMB

Plaid

Actively hiring Verified listing
New York City Office Posted 9 days ago $102,720–$116,160 / year
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At a glance

AI generated

TL;DR

Plaid seeks a Customer-Facing Account Manager to manage and grow relationships with high-growth SMB customers, focusing on revenue growth through upselling and contract renewals. This role involves deep engagement with customer stakeholders from developers to executives, ensuring successful integration and product expansion. The ideal candidate has 2-4 years of sales and relationship management experience, coupled with a strong understanding of financial services and technical products. Key skills include customer empathy, negotiation abilities, and the capacity to work in a fast-paced environment while building internal processes and tools. This position demands proficiency in API integration and collaboration across various departments like Sales, Risk, Legal, and Finance to solve complex challenges creatively.

Skills

Plaid APIs Financial Services Sales CI/CD Python PostgreSQL Kubernetes AWS Docker Terraform Git Jira Confluence

What you'll do

  • Own and grow relationships with high-growth SMB customers.
  • Achieve revenue targets through upselling and contract renewals.
  • Integrate and launch Plaid solutions for customer success.
  • Solve complex customer challenges cross-functionally.
  • Serve as primary point of contact for all stages of customer engagement.

What we're looking for

  • 2-4 years of demonstrated relationship management and sales experience
  • Strong customer empathy and ability to see customers succeed
  • Familiarity with financial services and technical products, including APIs
  • Excellent executive-level communication skills (verbal and written)
  • Proven ability to work cross-functionally in a high-growth environment
  • Expertise in negotiation and value-selling techniques

Market check

Salary context

This $102,720–$116,160 range sits above 4% of similar postings on FindRole.

Peer median band

$156,200–$215,000

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$150,374–$224,000

Middle half of comparable postings.

Based on 239 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Plaid

Plaid is a financial technology company that builds a data network powering digital finance applications, enabling consumers to securely connect their financial accounts to apps and services. Industry: Financial Technology & Data Infrastructure

Plaid currently has 127 open roles on FindRole.

Listed pay typically runs $186,000–$262,800 across 127 roles with salary data.

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