WPC Partner Ops Support & Optimization

Apple Inc

Quick summary

Work type
On-site
Location
Austin, TX
Posted
today

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Salary context

How this pay compares to similar roles

Similar $177k
$125k most similar roles pay here $224k

This listing doesn't post a salary. Most similar roles pay $140,000–$214,000.

Based on 240 similar postings.

Employer

About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 351 open roles on FindRole.

Listed pay typically runs $171,600–$272,100 across 246 roles with salary data.

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At a glance

TL;DR · WPC Partner Ops Support & Optimization

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As a Support Infrastructure Program Lead at Apple in Austin, TX, you will join the WPC Partner Operations team to design and manage an enterprise support tool ecosystem, including Sonar and Partner Hub. Your daily tasks will involve architecting reporting frameworks, leading AI/ML integration initiatives, implementing predictive support mechanisms, and automating escalation processes. You will also formalize feedback loops to convert support data into actionable product insights for Engineering and Product teams. Essential skills include expertise in systems architecture, workflow automation, strategic planning, and change management. Preferred qualifications involve strong cross-functional collaboration and decision-making abilities regarding tool configurations and dashboard structures. This role focuses on transforming reactive support processes into proactive drivers of business roadmaps, ensuring high adoption rates and operational velocity across global partner operations.

Skills

Sonar Nucleus Dashboards Chat AI/ML CI/CD Python SQL PostgreSQL Kubernetes Docker AWS Azure Google Cloud Platform Prometheus Grafana Jira Confluence GitLab GitHub Terraform

What you'll do

  • Manage the support tools portfolio including Sonar, Nucleus, Dashboards, and Chat.
  • Architect scalable reporting frameworks for organizational performance visibility.
  • Lead AI/ML integration initiatives to enhance predictive support capabilities.
  • Implement automation workflows to improve customer satisfaction and service operations.
  • Formalize processes to convert support data into actionable product insights.
  • Execute change management actions during tool migrations to break down regional silos.
  • Oversee user acceptance testing (UAT) for new tools and provide training documentation.

What we're looking for

  • Expertise in systems architecture and support tool data design.
  • Background in workflow automation, process engineering, and strategic planning.
  • Proven ability in change management and cross-functional collaboration.
  • Experience in AI/ML integration initiatives and predictive support mechanisms.
  • Strong decision-making skills for tool configuration and data reporting standards.

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