Richmond, VA · Chesapeake, VA · Wilmington, DE · Phoenix, AZ
Posted
1 day ago
Market check
Salary context
How this pay compares to similar roles
Similar $168k
$109k
most similar roles pay here
$223k
This listing doesn't post a salary. Most similar roles pay
$135,000–$201,050.
Based on 240 similar postings.
Employer
About Capital One Financial
Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking
Capital One Financial currently has
798 open roles
on FindRole.
Listed pay typically runs
$197,300–$225,100
across 791 roles with salary data.
Capital One is seeking a bilingual (Spanish) Senior Fraud Recovery Coordinator to join their Customer Care team in a role that requires both remote and in-person presence within 100 miles of specified locations. This senior-level position involves advocating for customers, resolving complex fraud issues, and implementing process improvements while adhering to compliance requirements. The ideal candidate will have at least four years of customer service experience, including one year in the financial industry or fraud disputes, and must be proficient in using Google Suite or Microsoft Office. Key responsibilities include investigating customer concerns, providing guidance to other associates, and reporting trends. This role demands strong problem-solving skills, empathy, and excellent communication abilities in both Spanish and English.
Google Suite
Microsoft Office
Fraud Investigation
Disputes Resolution
Financial Industry Experience
Escalated Call Handling
Customer Service
Problem Solving
De-escalation Techniques
Process Improvement
VPN
ISP Speed Requirements
Spanish
English
Customer service
Problem solving
Communication skills
Sales experience
Retail experience
Consultative sales approach
Flexibility
Technology fluency
Training programs
Commission-based earnings
401(k) plan
Paid time off
Sick leave
Parental leave
Adoption reimbursement
Supplemental benefits