As a VTC Analyst in the Premier Services Team at a leading technology company, you will play a critical role supporting VIP and general population customers with their comprehensive technology needs, focusing on video conferencing, collaboration platforms, and meeting room technologies. Your day-to-day responsibilities include providing rapid 24/7 support via various channels, deploying connected devices, troubleshooting complex issues, and optimizing Microsoft Teams Rooms, Cisco Room Systems, Crestron XIO, Appspace, Vyopta, Pexip, and other unified communication platforms. You will collaborate closely with vendors and internal partners to ensure seamless operations during high-profile events and meetings. The role requires expertise in Windows, macOS, iOS, Android, Active Directory, JAMF, Citrix, and Microsoft 365, along with deep knowledge of signal flow, conferencing hardware, and troubleshooting skills from component to cloud. Ideal candidates have a background in enterprise technical support and experience supporting executives or VIP users in fast-paced environments.
Skills
MicrosoftTeams
CiscoRoomSystems
CrestronXIO
Appspace
Vyopta
Pexip
Windows
macOS
iO S
Android
ActiveDirectory
JAMF
Citrix
VPN
ServiceNow
HTML
CSS
JavaScript
nix
CCNA
ITILFoundation
CTSCertifiedTechnologySpecialist
Moder nDesktopAdministrator
WebexSpecialist
What you'll do
Provide rapid 24/7 response to issue reports via various communication channels.
Acquire, configure, and deploy connected devices for video conferencing and collaboration platforms.
Troubleshoot and resolve issues to minimize downtime in meeting room technologies.
Support and optimize Microsoft Teams Rooms, Cisco Room Systems, and other unified communication tools.
Monitor performance metrics and implement proactive improvements using available tools.
Document all work performed in ITIL-compliant ticketing systems and processes.
Provide expert on-site support for meetings and events, ensuring flawless presentations.
What we're looking for
Minimum 3+ years of technical support experience in enterprise environments
Proven ability to deliver white-glove, concierge-level technical support for executives or VIP users
Fluency with Windows, macOS, iOS, Android, Active Directory, Cisco VOIP, JAMF, Citrix, and Microsoft 365
Deep knowledge of Microsoft Teams Rooms, Cisco Control Hub, Crestron XIO, Appspace, Vyopta, and Pexip CVI
Strong troubleshooting skills for conferencing hardware and signal flow from component to cloud
Market check
Salary context
This
$102,100–$136,900
range sits above
22%
of similar postings on FindRole.
Peer median band
$123,800–$185,200
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$122,130–$184,743
Middle half of comparable postings.
Based on 236 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About The Walt Disney Company
The Walt Disney Company is a diversified global entertainment and media enterprise operating in segments including Disney Parks, Experiences and Products; Entertainment (ABC, Hulu, Disney+); and ESPN. Industry: Entertainment & Media
The Walt Disney Company currently has
118 open roles
on FindRole.
Listed pay typically runs
$141,900–$190,300
across 110 roles with salary data.
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