The VP of Engineering at Salesforce's Agentforce Field Service Operations will lead a world-class, globally distributed engineering team responsible for developing next-generation field service solutions. This role involves driving AI-first initiatives and transforming workforce management through advanced scheduling and optimization technologies. Day-to-day responsibilities include mentoring engineers, implementing best practices in a matrixed structure, and collaborating with product teams to build innovative features like voice-directed experiences and agentic workflows. The ideal candidate has over 12 years of leadership experience in software engineering, including managing large-scale SaaS platforms and offline-first mobile applications. They should possess deep technical expertise, strong servant-leadership skills, and a proven track record of delivering high-impact results in fast-paced environments.