Technology Business Systems Consultant, ServiceNow, AI and Automation

Wells Fargo

Closes in 3 days

Quick summary

Work type
On-site
Location
Irving, TX
Posted
2 days ago
Closes
Jul 5, 2026 (soon)

Market check

Salary context

How this pay compares to similar roles

Similar $190k
$131k most similar roles pay here $242k

This listing doesn't post a salary. Most similar roles pay $149,297–$231,225.

Based on 239 similar postings.

Employer

About Wells Fargo

Wells Fargo & Company is one of the largest banks in the United States, providing banking, investment, mortgage, and consumer and commercial finance products and services nationwide. Industry: Banking & Financial Services

Wells Fargo currently has 70 open roles on FindRole.

Listed pay typically runs $142,375–$224,000 across 36 roles with salary data.

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At a glance

TL;DR · Technology Business Systems Consultant, ServiceNow, AI and Automation

Wells Fargo is hiring a senior Business Analyst/Product Owner with extensive experience in ServiceNow, AI, and automation for their End User Support ecosystem. This role involves translating complex business needs into scalable solutions aligned with ITIL best practices by working closely with stakeholders, product teams, architects, and engineering teams. Day-to-day responsibilities include eliciting requirements, documenting user stories, validating acceptance criteria, and supporting the full delivery lifecycle from design to deployment. The ideal candidate will have hands-on experience using JIRA and ServiceNow Agile tools, a strong understanding of ServiceNow platform architecture, ITIL processes, and technical acumen for system integrations. They must also possess excellent communication skills and be adept at managing multiple priorities in fast-paced environments while driving continuous improvement across Incident, Problem, Change, Request, Knowledge, and CMDB processes.

What you'll do

  • Lead the analysis and design of ServiceNow, AI, and automation initiatives for IT Service Desk and Field Technology Services.
  • Document complex requirements through workshops, interviews, and data analysis to inform solution development.
  • Translate business needs into user stories, functional specifications, and acceptance criteria using JIRA and Agile tools.
  • Partner with architects and developers to ensure solutions are feasible, scalable, and adhere to platform standards.
  • Serve as a Subject Matter Expert for IT Service Desk operations, including incident management and Tier 1–3 support models.

What we're looking for

  • 2+ years of experience supporting ServiceNow platforms in enterprise environments
  • Proven experience working in Agile/Scrum delivery models
  • Hands-on experience using JIRA for user story creation, backlog grooming, and sprint execution
  • Strong technical acumen with a deep understanding of ServiceNow platform architecture and core ITSM modules
  • Excellent communication skills, both written and verbal, to facilitate stakeholder workshops and reviews
  • Solid understanding of ITIL processes and service management frameworks
  • Ability to work collaboratively in fast-paced environments while managing multiple priorities

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