As a Technical Support Engineer Intern at Cloudflare’s Customer Support Team in London, UK, you will collaborate with senior engineers to resolve complex technical issues for customers ranging from individual bloggers to large enterprises. Your daily tasks include tracking support requests through our ticketing system, participating in team meetings, and contributing to the creation of technical documentation. You’ll also have opportunities to provide feedback on product improvements based on customer interactions and assist in testing new releases. Ideal candidates are currently pursuing a degree in Computer Sciences or a related field with experience using Linux, command-line tools like curl and dig, and scripting languages such as Bash or Python. Familiarity with DNS, SSL/TLS, HTTP, and web server configurations is essential, along with the ability to work 40 hours a week for a 12-week program. Bonus points if you have experience troubleshooting network connectivity issues and are fluent in Mandarin, Spanish, or Portuguese.
Skills
Linux
curl
dig
traceroute
openssl
git
Bash
Python
JavaScript
DNS
SSL/TLS
HTTP
Apache
Nginx
IIS
Cloudflare
What you'll do
Analyze and troubleshoot customer issues with senior engineers.
Track support requests using a ticketing system efficiently.
Help create and update technical documentation for team use.
Provide feedback on product improvements based on customer interactions.
Support the team in testing new releases and reporting bugs identified.
What we're looking for
Currently pursuing an undergraduate degree in Computer Sciences or related field
Self-driven with ability to learn new technologies/systems/features independently
Fundamental understanding of Internet protocols (OSI Model) and Cloudflare products impacting Layers 3, 4 & 7
Experience using Linux command line tools such as curl, dig, traceroute, openssl, git
Scripting experience in Bash, Python, JavaScript or other languages
Knowledge of DNS, SSL/TLS, HTTP protocols and their functions
Market check
Salary context
This listing doesn't show a salary. Similar roles on FindRole typically pay
$160,000–$230,000.
Peer median band
$160,000–$230,000
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$162,000–$239,500
Middle half of comparable postings.
Based on 240 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Cloudflare, Inc
Cloudflare is a prominent cloud services and security company that provides content delivery network (CDN), DDoS mitigation, and Zero Trust security services to millions of internet properties.
Cloudflare, Inc currently has
102 open roles
on FindRole.
Listed pay typically runs
$234,000–$321,000
across 40 roles with salary data.