Technical Program Management Lead Analyst, VP

Citi

Remote

Quick summary

Work type: Remote
Location: Irving, TX
Salary: $125,760–$188,640 / yr
Posted: 5 days ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $184k

This role $157k

$115k most similar roles pay here $230k

This role pays less than 73% of similar roles. Most pay $157,150–$211,200 — the shaded band above. At the midpoint, this role pays about $157k versus about $184k for comparable roles.

Based on 240 similar postings.

Employer

About Citi

Citi is one of the world’s most trusted financial institutions, proudly serving millions of customers across the United States.

Citi currently has 380 open roles on FindRole.

Listed pay typically runs $125,760–$188,640 across 354 roles with salary data.

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View all roles at Citi

At a glance

TL;DR · Technical Program Management Lead Analyst, VP

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The Technical Program Management Lead Analyst is a strategic role within Citi’s Contact Center Operations team in the Operations Technology group. This senior professional partners with multiple technology teams to ensure seamless integration of functions and identifies necessary system enhancements for critical contact center applications such as live chat, chatbots, and IVR systems. The position requires expertise in cloud technologies like AWS and Azure, microservices architectures, and Java-based applications to maintain high availability and performance. Additionally, the role leverages knowledge of Generative AI, Machine Learning, and Large Language Models to support intelligent automation within the contact center environment. Key responsibilities include using project management tools such as Jira, Confluence, MS Project, PowerPoint, and Excel for tracking, reporting, and collaboration while demonstrating advanced domain expertise in chatbot and IVR technologies.

Skills

AWS Azure Java Generative AI Machine Learning Large Language Models Jira Confluence MS Project Docker Kubernetes CI/CD PostgreSQL Redis Chatbot Technologies IVR Systems Microservices MVP Agile Methodology

What you'll do

Analyze existing system logic and recommend solutions to enhance contact center applications.
Provide primary operational support for live chat, chatbot platforms, and IVR systems.
Ensure high availability and performance of contact center solutions using cloud technologies.
Apply knowledge of Generative AI, ML, and LLMs to optimize intelligent automation in the contact center.
Utilize project management tools like Jira and Confluence for tracking and reporting.

What we're looking for

6+ years experience in Application Support, Business Analyst, or TPM roles.
Expertise in cloud technologies (AWS, Azure), microservices architectures, and Java-based applications.
Knowledge of Generative AI, Machine Learning, and Large Language Models for intelligent automation.
Experience with chatbot and IVR technologies, including live chat and Interactive Voice Response systems.
Proficiency in project management tools such as Jira, Confluence, MS Project, PowerPoint, Excel.

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