Technical Program Management Analyst, AVP

Citi

Closes in 4 days Remote

Quick summary

Work type: Remote
Location: Jacksonville, FL
Salary: $87,280–$130,920 / yr
Posted: 3 days ago
Closes: Jun 20, 2026 (soon)
Nearby: 30 roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $173k

This role $109k

$72k most similar roles pay here $229k

This role pays less than 96% of similar roles. Most pay $142,300–$202,775 — the shaded band above. At the midpoint, this role pays about $109k versus about $173k for comparable roles.

Based on 240 similar postings.

Employer

About Citi

Citi is one of the world’s most trusted financial institutions, proudly serving millions of customers across the United States.

Citi currently has 371 open roles on FindRole.

Listed pay typically runs $125,760–$188,640 across 347 roles with salary data.

Most-posted roles

View all roles at Citi

At a glance

TL;DR · Technical Program Management Analyst, AVP

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The Technical Program Management Analyst is a senior role within the Contact Center Operations team at Citi’s Operations Technology group, focusing on ensuring seamless integration of critical contact center applications such as live chat, chatbots, and IVR systems. This position involves collaborating with various technology teams to identify system enhancements, analyze existing logic, and recommend solutions for high availability and performance. The ideal candidate will have 5+ years of experience in Application Support, Business Analyst, or TPM roles, leveraging expertise in cloud technologies like AWS and Azure, microservices architectures, and Java-based applications. Additionally, proficiency with Generative AI, Machine Learning, and Large Language Models to optimize intelligent automation is crucial, along with the ability to use project management tools such as Jira, Confluence, MS Project, PowerPoint, and Excel for tracking and reporting. Advanced domain knowledge in chatbot and IVR technologies, particularly experience with GenAI in a contact center context, is highly desirable.

Skills

AWS Azure Java Generative AI Machine Learning Large Language Models Jira Confluence MS Project IVR Chatbot technologies Docker Kubernetes CI/CD

What you'll do

Partner with technology teams to integrate functions and meet goals.
Identify system enhancements and recommend solutions for existing logic issues.
Provide operational support for critical contact center applications like live chat and IVR.
Ensure high availability and performance of contact center solutions using cloud technologies.
Apply knowledge of Generative AI, ML, and LLMs to optimize intelligent automation.

What we're looking for

5+ years experience in Application Support, Business Analyst, or TPM roles.
Expertise in cloud technologies (AWS, Azure), microservices architectures, and Java-based applications.
Knowledge of Generative AI, Machine Learning, and Large Language Models for intelligent automation.
Experience with chatbot and IVR technologies; IVR experience is a significant plus.
Utilization of project management tools such as Jira, Confluence, MS Project, PowerPoint, Excel.

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