Tech Solution Center Analyst Lead

PNC

Remote

Quick summary

Work type: Remote
Location: OHPA
Posted: 2 days ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $185k

$148k most similar roles pay here $226k

This listing doesn't post a salary. Most similar roles pay $158,987–$211,200.

Based on 238 similar postings.

Employer

About PNC

PNC is one of the largest diversified financial services institutions in the U.S., based in Pittsburgh, PA, it provides retail banking, corporate banking, and asset management.

PNC currently has 176 open roles on FindRole.

Listed pay typically runs $86,250–$172,500 across 60 roles with salary data.

Most-posted roles

View all roles at PNC

At a glance

TL;DR · Tech Solution Center Analyst Lead

Apply Now Log in to save

As a Technology Solution Center Analyst Lead within PNC’s Service Desk organization, you will lead service desk operations by managing complex technical issues and providing multi-channel support through chat and ticketing systems. Your day-to-day responsibilities include creating, documenting, tracking, and resolving incidents using tools like ServiceNow, while also offering guidance to junior analysts. You must have strong IT fundamentals, excellent troubleshooting skills, and the ability to communicate effectively with non-technical users. This role requires familiarity with ticketing systems, experience handling chat-based support, and a commitment to delivering high-quality customer service in a remote setting. The ideal candidate will bring 4+ years of relevant experience and an associate’s degree, along with a focus on process improvement and team leadership within a fast-paced environment.

Skills

ServiceNow Python SQL Linux Windows Networking Hardware Troubleshooting CI/CD Kubernetes Docker AWS Azure Google Cloud PostgreSQL MSSQL Git Jira Confluence Zapier Trello

What you'll do

Lead escalation management for complex technical issues to ensure timely resolution.
Provide multi-channel support through chat and ticketing systems, handling up to 40 chats daily.
Manage incident documentation and tracking using ITSM platforms like ServiceNow.
Diagnose and resolve hardware, software, network, and access-related technology issues.
Enhance customer experience by clearly communicating technical solutions to non-technical users.

What we're looking for

Proven Service Desk/IT Support experience in a professional environment.
Strong experience handling chat-based technical support with high volume (20–40 chats/day).
Familiarity with ticketing systems, preferably ServiceNow.
Solid IT background including hardware, software, and networking fundamentals.
Excellent troubleshooting, communication, and customer service skills.
Ability to manage escalations and provide guidance to junior analysts.

Similar roles

Technology Solution Center Analyst

PNC

Remote (OH) +1 2 days ago

ServiceNow Terraform Python PostgreSQL Docker CI/CD Kubernetes AWS Azure Google Cloud Platform GitHub Jira Confluence Prometheus Grafana Ansible Linux Windows Server Network Security Data Privacy Compliance

Remote

Save

IT Quality Tech Lead Analyst

Citi

Irving, TX 30 days ago $114,720–$172,080

Microservices Python Go Ruby Java SQL PostgreSQL Docker Kubernetes CI/CD AWS Azure Git Jira Selenium JUnit TestNG Swagger RESTful_APIs JSON_schema

Save

IT Business Lead Analyst

Citi

Remote (3800 Citigroup Center Drive Building G Tampa, US) 25 days ago $103,920–$155,880

SAP Fieldglass SAP Concur AI Gen AI Large Language Models Prompt engineering Vector search LangChain n8n Excel MS Visio SDLC MLflow

Remote

Save

Applications Support Technology Lead Analyst

Citi

Remote (Tampa, Florida) 25 days ago $113,840–$170,760

SQL Oracle SQLServer MQ Kafka Python shell_scripting ITIL Grafana Splunk ITRS_Geneos CI/CD automation scripting monitoring observability troubleshooting communication_skills cloud_services databases methodologies

Remote

Save

Tech Lead Software Engineer

Southwest

TX 2 days ago $160,550–$160,550

Salesforce Python Java JavaScript SQL AWS SageMaker Kafka MuleSoft CI/CD Test-Driven Development Docker Git Agile Scrum Customer Data Platforms AI Integration CRM Systems APIs Middleware Technologies

Hybrid

Save

Lead Tech Business Mgmt

AT&T

Dallas, TX 4 days ago $130,700–$196,100

PowerBI Tableau Agile Kubernetes AWS Python SQL PostgreSQL Docker CI/CD Git Jira Terraform SDP FLAIR UDAS

Save