Team Lead, Market Operations

Carvana

Remote

Quick summary

Work type: Remote
Location: Fresno, CA
Posted: 5 days ago
Nearby: 3 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $190k

$139k most similar roles pay here $228k

This listing doesn't post a salary. Most similar roles pay $160,400–$218,750.

Based on 237 similar postings.

Employer

About Carvana

Carvana is an e-commerce platform for buying and selling used cars, offering customers a fully online purchasing experience with home delivery, financing, and vehicle trade-ins through its network of automated car vending machines and inspection centers.

Carvana currently has 25 open roles on FindRole.

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At a glance

TL;DR · Team Lead, Market Operations

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This position at Carvana is for a senior-level Paperwork Specialist responsible for developing and implementing strategic plans to ensure the accuracy of customer documentation, compliance with regulatory standards, and overall team effectiveness within Market Operations. The role involves auditing paperwork, providing guidance to team members, collaborating with cross-functional teams, and communicating effectively with customers and local agencies. Key requirements include experience in document processing, leadership skills, notary certification, data entry proficiency, and the ability to manage multiple tasks independently while maintaining a focus on customer satisfaction and regulatory compliance. This role demands expertise in managing complex processes and fostering a culture of accountability and growth within a fast-paced automotive retail environment.

Skills

Computer literacy Data entry accuracy Notary experience Document processing Medical billing experience Paralegal experience Team leadership Problem solving Customer communication Task management Independent work Variable schedule handling Driving record compliance

What you'll do

Develop and implement strategic plans for customer paperwork processes.
Manage and ensure the accuracy of all customer documentation within the hub.
Provide guidance and feedback to team members on paperwork procedures.
Evaluate team effectiveness in paperwork accuracy and customer satisfaction.
Partner with regulatory teams to maintain compliance best practices.

What we're looking for

Bachelor’s degree or 5+ years of experience in document processing, medical billing, paralegal work, or similar field.
Proven ability to lead and coach a team, ensuring accountability and growth.
Capacity to manage multiple tasks and priorities with accuracy and efficiency.
Skill in diagnosing, prioritizing, and solving complex problems while maintaining customer relations.
Proficiency in communication across various roles including customers, managers, and peers.
Capability to work independently and meet deadlines without direct supervision.
Must obtain a notary certification within 90 days of employment.