Team Lead, Market Operations

Carvana

Remote

Quick summary

Work type: Remote
Location: Sacramento, CA
Salary: $70,000–$80,000 / yr
Posted: 13 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $188k

This role $75k

$52k most similar roles pay here $238k

This role pays less than 99% of similar roles. Most pay $160,900–$216,000 — the shaded band above. At the midpoint, this role pays about $75k versus about $188k for comparable roles.

Based on 237 similar postings.

Employer

About Carvana

Carvana is an e-commerce platform for buying and selling used cars, offering customers a fully online purchasing experience with home delivery, financing, and vehicle trade-ins through its network of automated car vending machines and inspection centers.

Carvana currently has 24 open roles on FindRole.

Listed pay typically runs $65,000–$73,640 across 5 roles with salary data.

Most-posted roles

View all roles at Carvana

At a glance

TL;DR · Team Lead, Market Operations

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As a Customer Experience Advocate at Carvana, you will join a dynamic team dedicated to enhancing customer satisfaction by directly supporting and interacting with customers. Your primary responsibilities include providing exceptional service, assisting in various tasks such as car washing, and collaborating closely with the sales team to ensure a seamless buying experience for clients. Ideal candidates possess an analytical mindset and a bachelor’s degree, along with strong communication skills and a passion for delivering outstanding customer support. The role requires proficiency in CRM systems and excellent problem-solving abilities to address customer inquiries effectively. Carvana operates at a large scale within the automotive retail industry, making this position crucial in maintaining high standards of service across all touchpoints.

What you'll do

Provide direct support to Advocates in car washing and maintenance tasks.
Ensure a high standard of customer service during vehicle preparation processes.
Analyze data to identify areas for improving operational efficiency.
Assist in maintaining cleanliness and organization within the vehicle processing area.
Collaborate on developing solutions to enhance the overall customer experience.

What we're looking for

Bachelor’s Degree required.
Strong analytical skills necessary.
Experience in providing excellent customer service.
Ability to work effectively in a team environment.
Previous experience in automotive or related industry preferred.