Team Lead, Market Operations

Carvana

Remote

Quick summary

Work type
Remote
Location
Remote
Posted
today

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Salary context

How this pay compares to similar roles

Similar $189k
$137k most similar roles pay here $229k

This listing doesn't post a salary. Most similar roles pay $160,900–$216,250.

Based on 237 similar postings.

Employer

About Carvana

Carvana is an e-commerce platform for buying and selling used cars, offering customers a fully online purchasing experience with home delivery, financing, and vehicle trade-ins through its network of automated car vending machines and inspection centers.

Carvana currently has 24 open roles on FindRole.

Listed pay typically runs $65,000–$73,640 across 5 roles with salary data.

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At a glance

TL;DR · Team Lead, Market Operations

This position at Carvana is for a senior-level Paperwork Manager responsible for developing and implementing strategic plans to ensure the accurate registration of vehicles, working closely with regulatory compliance teams and local agencies. The role involves auditing customer paperwork, setting accuracy goals, and providing guidance to team members while maintaining adherence to regulatory standards. Key responsibilities include managing documentation processes, evaluating team performance, and collaborating across functions to solve complex issues efficiently. Ideal candidates will have a bachelor’s degree or equivalent experience in document processing, strong leadership skills, and the ability to work independently with minimal supervision. They should also be proficient in data entry, possess excellent communication skills, and be willing to obtain notary certification within 90 days of employment. The role demands handling multiple tasks and working flexible schedules, including weekends, to support Carvana’s mission of providing a seamless car-buying experience.

What you'll do

  • Develop and implement strategic plans for customer paperwork processes.
  • Manage and ensure the accuracy of all customer documentation within the hub.
  • Provide guidance and feedback to team members on paperwork procedures.
  • Evaluate team performance in paperwork accuracy and customer satisfaction.
  • Partner with regulatory teams to maintain compliance best practices.

What we're looking for

  • Bachelor’s degree or 5+ years of experience in document processing, medical billing, paralegal work, or similar field.
  • Proven ability to lead a team and maintain a culture of accountability and growth.
  • Strong coaching skills for both direct reports and peers to enhance performance.
  • Capability to obtain Notary status within the first 90 days of employment.
  • Excellent problem-solving skills with varying complexity while focusing on customer relations.
  • Proficient in managing multiple tasks, priorities, and deadlines independently.

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