Support Solutions Engineer (L5), Graph Search

Netflix

Remote Actively hiring
Remote, USA Posted 28 days ago $270,000–$410,000 / year
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At a glance

AI generated

TL;DR

As a Support Solutions Engineer at the Engineering Support Organization, you will join a team dedicated to enhancing the support experience for Netflix’s developer community by resolving customer issues and advocating for their needs across Infrastructure Engineering. Your day-to-day responsibilities include monitoring and handling requests, troubleshooting complex problems, automating support processes, and developing comprehensive documentation. You will work with search platforms like OpenSearch or Elasticsearch, GraphQL schemas, and event-driven architectures such as Kafka and RabbitMQ to improve the usability of the Graph Search platform. Ideal candidates have a strong background in customer-facing engineering roles, experience with data indexing pipelines, distributed systems, and are proficient in diagnosing and resolving issues related to access control models and monitoring tools like Datadog or Jaeger.

Skills

OpenSearch Elasticsearch GraphQL Kafka RabbitMQ AWS_SQS AWS_SNS RBAC ABAC Datadog Jaeger Grafana Splunk Distributed_Tracing CI/CD SQL

What you'll do

  • Monitor and handle customer requests related to search technologies and platforms.
  • Troubleshoot and resolve issues with data indexing pipelines and distributed systems.
  • Develop and maintain comprehensive documentation and runbooks for support needs.
  • Enhance usability of the Graph Search platform through collaboration efforts.
  • Advocate for customer needs and provide feedback on product improvements.

What we're looking for

  • Proven ability to deliver superior customer support in fast-paced environments.
  • Working knowledge of search engine concepts and experience with OpenSearch/Elasticsearch.
  • Ability to debug GraphQL schema issues and query problems effectively.
  • Experience debugging platform configuration issues using CLI-based tooling.
  • Understanding of event-driven architectures and message queue systems like Kafka, RabbitMQ.
  • Familiarity with access control models and troubleshooting permission errors efficiently.
  • Proficient in reading distributed traces and logs for root cause analysis.

Market check

Salary context

This $270,000–$410,000 range sits above 97% of similar postings on FindRole.

Peer median band

$128,635–$219,050

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$143,750–$211,200

Middle half of comparable postings.

Based on 240 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Netflix

Netflix is the world''s leading streaming entertainment service, offering a vast library of TV series, films, documentaries, and original content to subscribers in over 190 countries. Industry: Streaming Entertainment & Media

Netflix currently has 91 open roles on FindRole.

Listed pay typically runs $388,000–$610,000 across 87 roles with salary data.

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