Support Solutions Engineer (L5) Data Platform, Big Data / Analytics

Netflix

Remote Actively hiring
Remote, USA Posted 109 days ago $270,000–$410,000 / year
View original post Log in to save

At a glance

AI generated

TL;DR

As a Senior Support Solutions Engineer in the Engineering Support Organization, you will play a pivotal role in delivering exceptional support to Netflix’s developer community by handling customer requests, troubleshooting complex issues, and automating support processes. Your day-to-day responsibilities include developing comprehensive documentation, improving support tools, and advocating for customer needs across Productivity and Data Platform Engineering teams. Ideal candidates have at least five years of experience with big data technologies such as Spark, Trino, Kafka, and Flink, along with a strong background in cloud infrastructure and container orchestration platforms like Kubernetes. Proficiency in Python or Java is essential, alongside the ability to develop automation tools and scripts for continuous improvement. This role requires expertise in SQL queries, excellent communication skills, and a passion for creating effective technical documentation and tutorials.

Skills

Spark Hadoop Kafka Flink Iceberg Trino Druid SQL Python Java Docker Kubernetes Google Cloud Pub/Sub RabbitMQ CI/CD Git JIRA Confluence GitHub Slack Prometheus Grafana

What you'll do

  • Monitor and handle customer requests related to data platform infrastructure and tooling.
  • Troubleshoot and resolve complex issues involving Big Data technologies like Spark, Kafka, and Hadoop.
  • Develop and maintain comprehensive documentation and runbooks for support processes.
  • Automate support needs using scripting and tools to improve efficiency and scalability.
  • Provide feedback on product offerings based on customer interactions and advocate for user needs.

What we're looking for

  • At least 5 years of professional experience in Big Data technologies like Spark, Trino, Druid, Iceberg, Hadoop, Kafka, and Flink.
  • Prior experience supporting platforms built using Apache Kafka, Spark, and Hadoop with a focus on big data warehouse storage systems.
  • Ability to provide technical support for Kafka clusters or other pub/sub systems and write complex SQL queries.
  • Experience in cloud infrastructure, container orchestration, and developing automation tools to improve efficiency.
  • Strong customer service skills and ability to enhance the customer experience through continuous improvement and proactive feedback.

Market check

Salary context

This $270,000–$410,000 range sits above 98% of similar postings on FindRole.

Peer median band

$124,000–$198,000

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$126,800–$210,475

Middle half of comparable postings.

Based on 239 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Netflix

Netflix is the world''s leading streaming entertainment service, offering a vast library of TV series, films, documentaries, and original content to subscribers in over 190 countries. Industry: Streaming Entertainment & Media

Netflix currently has 91 open roles on FindRole.

Listed pay typically runs $388,000–$610,000 across 87 roles with salary data.

Most-posted roles

View all roles at Netflix

More like this

Similar roles

Data Engineer (L5)

Netflix

Remote (Usa - Remote, US) 127 days ago $380,000–$610,000
Python Java Scala SQL Spark Flink Kafka Hadoop Docker CI/CD Git Linux AWS Google Cloud Platform Azure Kubernetes Terraform PostgreSQL MongoDB Redis GraphQL RESTful APIs JSON YAML
Remote

Data Analytics Platform Engineer

Booz Allen Hamilton

US 58 days ago $77,600–$176,000
Cloudera Apache Iceberg Snowflake Kubernetes OpenShift Apache Flink Hue Hive Zepplin Zero Trust DevSecOps CI/CD Cribl Kafka Logstash Fluentd

Data Analytics Platform Engineer

Booz Allen Hamilton

Locations Arlington, Virginia, US 49 days ago $77,600–$176,000
Cloudera Apache Iceberg Snowflake Kubernetes OpenShift Apache Flink Hue Hive Zepplin Zero Trust DevSecOps CI/CD Cribl Kafka Logstash Fluentd

Data Analytics Platform Engineer

Booz Allen Hamilton

Locations Arlington, Virginia, US 49 days ago $77,600–$176,000
Cloudera Apache Iceberg Snowflake Kubernetes OpenShift Apache Flink Hue Hive Zepplin Zero Trust principles DoD Cybersecurity frameworks IC Cybersecurity frameworks CI/CD Cribl Kafka Logstash Fluentd

Consolidated Data Analytics Platform Engineer

Booz Allen Hamilton

US 23 days ago $99,000–$225,000
Splunk Cribl Linux Windows Kubernetes PowerShell BASH Python Perl STIGs SCAP Intrusion Detection System Intrusion Prevention Systems Host Based Security Systems Security Incident and Event Management Domain Name System security practices network monitoring packet capture analysis firewalls anti-virus capabilities DoD 8570 IAT II Security+ CCNA Security GSEC Certification

Senior Data Engineer, Big Data

T-Mobile

US 17 days ago $105,100–$189,600
AWS Azure Google Cloud Python SQL NoSQL Docker CI/CD Prometheus Grafana Kubernetes Terraform PostgreSQL Snowflake MSSQL