Senior Staff Business Systems Solutions Architect

Intuit

Quick summary

Work type
On-site
Location
Mountain View, CA
Salary
$187,500–$253,500 / yr
Posted
4 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $183k
This role $220k
$128k most similar roles pay here $267k

This role pays more than 77% of similar roles. Most pay $153,148–$213,075 — the shaded band above. At the midpoint, this role pays about $220k versus about $183k for comparable roles.

Based on 240 similar postings.

Employer

About Intuit

Intuit is a financial software company known for products like TurboTax, QuickBooks, Mint, and Credit Karma, helping consumers and small businesses manage their finances and taxes. Industry: Financial Software & Technology

Intuit currently has 126 open roles on FindRole.

Listed pay typically runs $202,500–$274,000 across 110 roles with salary data.

Most-posted roles

View all roles at Intuit

At a glance

TL;DR · Senior Staff Business Systems Solutions Architect

Role Posting Log in to save

Join Intuit's Customer Success team as a Sr Staff Business Systems Solutions Architect within the Expert Network BSA team, where you will design and implement technology solutions to enhance customer support operations. You’ll leverage your techno-functional expertise to evaluate processes, identify inefficiencies, and develop comprehensive solutions that integrate product, platform, and operational capabilities using CRM software, contact center platforms, AI tools, and other systems. Key responsibilities include system architecture design, technology integration, automation with AI, and ensuring compliance with security policies while driving continuous innovation in customer service operations. This role requires proficiency in AI/ML technologies, data analytics tools like Power BI or Tableau, and strong business acumen to align technical solutions with customer-centric outcomes.

Skills

CRM AI ML NLP IPA Power BI Tableau Amazon Connect IVR APIs Data Integration CI/CD Security Policies Data Privacy Regulations Ethical AI Process Mapping Technologies Customer Journey Maps Chatbot Frameworks Kubernetes Docker Python JavaScript SQL

What you'll do

  • Analyze customer service workflows to identify inefficiencies and propose technological improvements.
  • Design comprehensive system architectures integrating CRM, contact centers, AI tools for seamless operations.
  • Integrate multiple systems to ensure smooth data flow and compatibility with legacy platforms.
  • Evaluate and implement AI capabilities like chatbots and IVR technologies to enhance efficiency.
  • Transform customer experience by aligning technical solutions with business objectives and KPIs.
  • Ensure all technology solutions comply with security policies, data privacy regulations, and industry standards.

What we're looking for

  • Over 10 years of professional experience in technology and customer service.
  • Strong technical architecture and systems integration skills.
  • Proficiency in AI/ML technologies and automation frameworks for customer service.
  • Experience with CRM software, contact center platforms, and omnichannel communication tools.
  • Ability to analyze complex data and use analytics tools to monitor KPIs.
  • Excellent problem-solving and troubleshooting skills for technology issues.
  • Leadership and project management experience guiding technical teams.

Related searches

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