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About Carmax
CarMax is the largest used car retailer in the United States, offering a customer-friendly, no-haggle buying experience with a broad selection of quality used vehicles, financing, and vehicle protection plans. Industry: Automotive Retail
The Senior Analyst for Technical Support and Business Monitoring at CarMax Auto Finance (CAF) in Kennesaw, Georgia, is a critical role within the IT support team. This position involves analyzing complex IT systems operations tickets to provide application support to end-users, both reactively during production issues or outages and proactively to meet business objectives. The analyst will also mentor junior staff and lead operational reporting efforts by developing standardized reports and dashboards using SQL Server scripting, DB artesian, Teradata, and other tools. Key responsibilities include conducting data analysis, evaluating ROI of requests, and performing root cause analysis across multiple applications. This role requires a strong background in database schemas, relational DB design, and security compliance, with the ability to develop reusable code and conduct unit testing. The ideal candidate will have experience in IT support or a related field and be adept at using SQL and other data modeling tools to ensure CAF Operations has the necessary information for effective business management.
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