Service Engagement, Design Program Manager

PayPal

Hybrid

Quick summary

Work type
Hybrid
Location
Austin, TX
Salary
$145,000–$215,050 / yr
Posted
90 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $189k
This role $180k
$135k most similar roles pay here $236k

This role pays less than 54% of similar roles. Most pay $153,737–$223,300 — the shaded band above. At the midpoint, this role pays about $180k versus about $189k for comparable roles.

Based on 239 similar postings.

Employer

About PayPal

PayPal is a leading global digital wallet and online payment system, founded in 1998, that allows individuals and businesses to send, receive, and manage funds securely in over 200 markets.

PayPal currently has 84 open roles on FindRole.

Listed pay typically runs $160,500–$235,826 across 84 roles with salary data.

Most-posted roles

View all roles at PayPal

At a glance

TL;DR · Service Engagement, Design Program Manager

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The Sr. Design Operations Program Manager role on the Service Engagement team focuses on optimizing design processes and workflows to enable efficient product development. This position involves developing program plans, coordinating activities across multiple projects, and ensuring alignment with strategic objectives while managing budgets and financials. The ideal candidate will have a proven track record of managing complex programs in an engineering environment and experience defining service-readiness plans for agent-facing tools. They should be adept at translating product changes into operational guidance and analyzing servicing performance data to influence prioritization. Key skills include facilitating cross-functional collaboration, resolving conflicts, and establishing feedback loops with global teams to drive continuous improvement. The role requires expertise in agentic workflows and familiarity with platforms like Help Center and Live Chat, ensuring adherence to engineering standards and best practices.

Skills

Agile JIRA Confluence ServiceNow Helpdesk tools Live Chat platforms Message Center Resolution Center SCM Data analysis Python R SQL Terraform AWS Azure Google Cloud Platform CI/CD

What you'll do

  • Develop and manage comprehensive program plans for product development.
  • Coordinate activities across multiple projects to ensure alignment with objectives.
  • Monitor program performance and implement corrective actions as needed.
  • Facilitate cross-functional collaboration and resolve conflicts between teams.
  • Define and execute service-readiness plans, including workflow mapping and training requirements.
  • Analyze servicing performance data to influence product prioritization and uncover friction.

What we're looking for

  • Proven experience managing complex programs in an engineering environment.
  • Ability to partner across multiple teams to drive alignment on service delivery.
  • Experience defining and executing service-readiness plans, including workflow mapping and risk mitigation.
  • Strong understanding of agentic workflows and servicing platforms to provide clear operational guidance.
  • Capability to analyze servicing performance data to influence product prioritization.
  • Demonstrated ability to manage dependencies and orchestrate cross-functional stakeholders for high-quality outcomes.
  • Experience establishing feedback loops with global servicing teams to inform roadmap improvements.

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