Service Delivery and IT Ops Data Analyst

Morningstar Inc

Hybrid

Quick summary

Work type
Hybrid
Location
Chicago, IL
Salary
$74,325–$109,008 / yr
Posted
3 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $157k
This role $92k
$60k most similar roles pay here $205k

This role pays less than 99% of similar roles. Most pay $122,443–$190,737 — the shaded band above. At the midpoint, this role pays about $92k versus about $157k for comparable roles.

Based on 240 similar postings.

Employer

About Morningstar Inc

Morningstar, Inc. is a leading financial services firm providing independent investment research, data, and management services to individuals, advisors, and institutions.

Morningstar Inc currently has 16 open roles on FindRole.

Listed pay typically runs $114,100–$167,350 across 14 roles with salary data.

Most-posted roles

View all roles at Morningstar Inc

At a glance

TL;DR · Service Delivery and IT Ops Data Analyst

Role Posting Log in to save

The Employee Experience Insights & AI Enablement Team at Morningstar seeks a Senior Insights Analyst to develop analytics platforms that integrate ITSM performance and AI cost governance, using tools like Snowflake, Microsoft Fabric, and LiteLLM. This role involves designing executive-level dashboards for AI spend trends and operational intelligence across global service delivery functions, while also identifying opportunities for AI enablement and measuring knowledge worker productivity through meaningful KPIs. The ideal candidate will have hands-on experience with data analytics, reporting, and Power BI, as well as familiarity with LiteLLM, LangSmith, and other LLM observability platforms. This fast-paced environment requires strong analytical skills, the ability to work independently, and a collaborative mindset across technical and non-technical stakeholders.

Skills

Snowflake Microsoft Fabric Power BI LiteLLM LangSmith ServiceNow API integration CSV file handling event stream processing SaaS platform integration AI/LLM cost structures token economics Claude Code Anthropic/Claude OpenAI Google Gemini AWS Bedrock

What you'll do

  • Develop executive-level AI cost analytics dashboards and maintain a scalable observability system.
  • Design and build ITSM performance dashboards integrating data from multiple operational sources.
  • Identify opportunities for AI enablement in business operations to drive efficiency gains.
  • Measure the productivity impact of AI investments on knowledge workers with meaningful KPIs.
  • Champion migration to dynamic, interactive analytics platforms using modern tools like Power BI.

What we're looking for

  • Proven experience in data analytics and reporting with a portfolio of operational and strategic use cases.
  • Hands-on experience with Snowflake or Microsoft Fabric for designing and delivering data pipelines and analytics.
  • Proficiency with Power BI for developing dashboards and executive reports.
  • Experience integrating diverse data sources into analysis-ready datasets.
  • Strong analytical skills to translate complex data into clear, executive narratives.
  • Comfort operating independently in a fast-moving environment with evolving requirements.
  • Collaborative mindset with experience working across technical and non-technical stakeholders.

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