Senior Support Engineer 1 - Oracle Exadata Cloud Services

Oracle

Quick summary

Work type
On-site
Location
Austin, TX
Salary
$64,200–$141,200 / yr
Posted
55 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $173k
This role $103k
$47k most similar roles pay here $227k

This role pays less than 99% of similar roles. Most pay $143,625–$202,796 — the shaded band above. At the midpoint, this role pays about $103k versus about $173k for comparable roles.

Based on 240 similar postings.

Employer

About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 606 open roles on FindRole.

Listed pay typically runs $97,500–$209,500 across 466 roles with salary data.

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At a glance

TL;DR · Senior Support Engineer 1 - Oracle Exadata Cloud Services

As a Senior Support Engineer at Oracle, you will join the Exadata Cloud Services team to tackle complex customer challenges using automation and AI tools. Your daily tasks include scripting for log analysis, training large language models to resolve issues, and collaborating with development and operations teams. You’ll work directly with customers to provide expert technical support and ensure high levels of satisfaction by documenting solutions, identifying automation opportunities, and mentoring colleagues. The role requires hands-on experience with Oracle Exadata Cloud Services, large-scale database management systems, and cloud infrastructure tools like OEDA deployment. Proficiency in Unix/Linux, Windows, and programming languages such as C++, Java, Python is essential, along with deep knowledge of ASM and RAC architectures. This high-impact position demands proactive troubleshooting and innovative problem-solving to drive continuous improvement and customer success.

What you'll do

  • Develop and apply automated tools to diagnose and resolve complex customer issues in Oracle Exadata Cloud Services.
  • Script log file parsers to identify problem sources and match them with known issues for faster resolution.
  • Train large language models (LLMs) to interpret customer questions and mine Oracle’s knowledge base for quick solutions.
  • Document new solutions post-mortem to facilitate future rediscovery via AI and automation tools.
  • Mentor colleagues, contribute to the growing knowledge base, and drive innovation in support processes.

What we're looking for

  • 7+ years of experience with Oracle Core products or 8+ years with Applications products.
  • Expert-level hands-on experience with Exadata implementations and large-scale database management systems.
  • Proficiency in Unix, Linux, and Windows operating systems.
  • Strong programming skills in C, C++, Java, Python, Apex, and additional scripting/automation experience.
  • Deep knowledge of ASM and RAC architectures, clustering technologies, and Oracle database features.
  • Hands-on experience with Oracle Cloud Infrastructure and familiarity with cloud migration strategies.

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