Senior Staff Product Manager - Digital Transformation

Intuit

Actively hiring
San Diego, CA · Oakland, CA Posted 44 days ago $205,500–$278,000 / year
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At a glance

AI generated

TL;DR

As a Senior Staff Product Manager at Credit Karma, you will lead the transformation of the Member Success ecosystem by defining and driving a vision that integrates AI and data to create seamless, intelligent interactions for millions of users across Credit Karma and TurboTax. Your day-to-day involves influencing cross-functional teams including engineering, design, and operations to build systems that operationalize support data in real-time and enhance the global expert workforce's capabilities through unified tooling and context-rich experiences. You will need extensive experience in product management at scale, a deep understanding of AI and data architecture, and proven skills in change leadership and cross-functional influence. This role is pivotal in unifying support experiences across fintech platforms, addressing complex regulatory and operational challenges to deliver smarter financial decision-making tools with less friction for users worldwide.

Skills

AI Python Kubernetes Docker CI/CD PostgreSQL AWS Terraform Git Jira Confluence SaaS Fintech Agile Scrum Data Engineering Machine Learning APIs RESTFUL

What you'll do

  • Define and drive the member experience vision for seamless, intelligent transitions across Credit Karma and TurboTax.
  • Lead with AI conviction to move from reactive support to proactive guidance using smarter routing and predictive analytics.
  • Own the strategy for capturing, structuring, and operationalizing support data to turn insights into real-time action.
  • Transform how global experts operate by providing unified tooling and complete customer context for consistent excellence at scale.
  • Align complex stakeholder maps across Credit Karma, TurboTax, and platform teams to ensure shared goals and executive support.

What we're looking for

  • 7+ years of senior product management experience at scale with a track record of transforming complex ecosystems.
  • Proven ability to build and lead cross-functional teams, driving alignment across large organizations.
  • Strong AI fluency and experience in prototyping or shipping AI-powered experiences.
  • Deep expertise in data capture, structuring, and operationalization for real-time decision-making.
  • Demonstrated success in leading large-scale change initiatives with directness and empathy.
  • Experience in fintech or high-growth consumer platforms dealing with financial complexity and regulatory issues.

Market check

Salary context

This $205,500–$278,000 range sits above 80% of similar postings on FindRole.

Peer median band

$164,800–$239,725

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$166,250–$230,525

Middle half of comparable postings.

Based on 239 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Intuit

Intuit is a financial software company known for products like TurboTax, QuickBooks, Mint, and Credit Karma, helping consumers and small businesses manage their finances and taxes. Industry: Financial Software & Technology

Intuit currently has 142 open roles on FindRole.

Listed pay typically runs $202,500–$274,000 across 131 roles with salary data.

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