Software Engineer - Generative AI & ML, Customer Systems
Apple Inc
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This listing doesn't post a salary. Most similar roles pay $176,000–$246,150.
Based on 240 similar postings.
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Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software
Apple Inc currently has 1723 open roles on FindRole.
Listed pay typically runs $162,500–$272,100 across 1398 roles with salary data.
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As a Senior Software Engineer in the Customer Support AI team at Apple, you will play a pivotal role in developing and fine-tuning generative AI features for multi-turn conversational applications. Your day-to-day responsibilities include designing retrieval strategies to ground large models in product-relevant data, prototyping multi-agent collaboration systems, and partnering with data and platform engineers to ensure scalable deployment and monitoring. You will work closely with a team of engineers, data scientists, and researchers to enhance a multi-modal, multi-agent platform, focusing on improving latency, cost efficiency, and customer experience. The role requires expertise in machine learning, backend engineering, and RAG architectures, as well as familiarity with frameworks like PyTorch and TensorFlow, Rust for multi-agent orchestration, and proficiency in deploying systems to cloud environments. This is an opportunity to contribute innovative solutions to a well-established generative AI platform at Apple, driving significant impact across various business lines.
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