Senior Software Engineer - Generative AI & ML, Customer Systems

Apple Inc

Quick summary

Work type
On-site
Location
Austin, TX
Posted
56 days ago

Market check

Salary context

How this pay compares to similar roles

Similar $211k
$160k most similar roles pay here $269k

This listing doesn't post a salary. Most similar roles pay $176,000–$246,150.

Based on 240 similar postings.

Employer

About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 1723 open roles on FindRole.

Listed pay typically runs $162,500–$272,100 across 1398 roles with salary data.

Most-posted roles

View all roles at Apple Inc

At a glance

TL;DR · Senior Software Engineer - Generative AI & ML, Customer Systems

As a Senior Software Engineer in the Customer Support AI team at Apple, you will play a pivotal role in developing and fine-tuning generative AI features for multi-turn conversational applications. Your day-to-day responsibilities include designing retrieval strategies to ground large models in product-relevant data, prototyping multi-agent collaboration systems, and partnering with data and platform engineers to ensure scalable deployment and monitoring. You will work closely with a team of engineers, data scientists, and researchers to enhance a multi-modal, multi-agent platform, focusing on improving latency, cost efficiency, and customer experience. The role requires expertise in machine learning, backend engineering, and RAG architectures, as well as familiarity with frameworks like PyTorch and TensorFlow, Rust for multi-agent orchestration, and proficiency in deploying systems to cloud environments. This is an opportunity to contribute innovative solutions to a well-established generative AI platform at Apple, driving significant impact across various business lines.

What you'll do

  • Develop and fine-tune generative AI models for customer support applications.
  • Design retrieval strategies to integrate product data into large language models.
  • Prototype and benchmark multi-agent collaboration systems for reasoning tasks.
  • Collaborate with engineers to ensure scalable deployment of AI solutions.
  • Enhance a multi-modal, multi-agent platform focusing on latency and cost efficiency.

What we're looking for

  • 5+ years of hands-on experience in ML and backend engineering.
  • 1-2 years of experience in training, fine-tuning, or evaluating large language models.
  • Strong understanding of RAG architectures and vector-based retrieval systems.
  • Experience partnering with business and engineering teams to deliver AI solutions.
  • Bachelor's or Master's degree in Computer Science, Machine Learning, or related field.

More like this

Similar roles

Senior Software Engineer - Applied AI/ML

Motorola Solutions

Chicago, IL +4 30 days ago $135,000$155,000
Python SQL Docker Kubernetes AWS Azure GCP MLOps CI/CD PyTorch Tensorflow Databricks MLFlow AWS SageMaker Hugging Face Apache Airflow Temporal RF rRay

Senior AI/ML Engineer

General Motors (GM)

Remote (Mountain View, CA) 10 days ago $170,600$261,300
Python Transformers Generative_AI Multimodal_Systems AutoML Quantization Model_Distillation Architecture_Search CVPR ICML NeurIPS IJCAI KDD Robotics_Conference_Papers AV_ADAS_Experience
Remote Hybrid

Senior AI/ML Engineer

Uber

Seattle, WA +2 15 days ago $202,000$202,000
Python PyTorch TensorFlow XGBoost LightGBM Kafka Pinot Hive Cassandra Spark Flink CI/CD AWS Kubernetes

Senior Software Engineer, AI Frameworks

Nvidia

Remote (Santa Clara, CA) 74 days ago $152,000$241,500
Kubernetes Docker CI/CD Python Go C++ PyTorch Ray llm-d Dynamo Helm Kustomize Terraform AWS Grafana Prometheus GitOps OpenAPI Swagger
Remote