Senior Product Manager, CX & AI Tooling

Coinbase

Quick summary

Work type
On-site
Location
Charlotte, NC
Salary
$180,370–$180,370 / yr
Posted
2 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $208k
This role $180k
$158k most similar roles pay here $256k

This role pays less than 70% of similar roles. Most pay $170,000–$246,150 — the shaded band above. At the midpoint, this role pays about $180k versus about $208k for comparable roles.

Based on 240 similar postings.

Employer

About Coinbase

Coinbase Global is a publicly traded cryptocurrency exchange platform where consumers can buy, sell, and store digital currencies including Bitcoin, Ethereum, and hundreds of other cryptocurrencies. Industry: Cryptocurrency Exchange & Financial Technology

Coinbase currently has 59 open roles on FindRole.

Listed pay typically runs $193,970–$228,200 across 53 roles with salary data.

Most-posted roles

View all roles at Coinbase

At a glance

TL;DR · Senior Product Manager, CX & AI Tooling

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As a Senior Product Manager on Coinbase’s CX Tooling team in the Greater Charlotte, NC area, you will own the product strategy and execution for tools that enable customer experience specialists to resolve issues efficiently. Your day-to-day involves driving the product roadmap from discovery through launch, identifying high-impact problems, and building AI-integrated features like intelligent case routing and knowledge retrieval. You’ll partner closely with CX Operations and frontline specialists to ensure practical and effective solutions while defining success metrics such as resolution time and customer satisfaction. This role requires 5+ years of experience in product management, a track record of shipping impactful internal tools, and expertise in AI/ML capabilities for operational platforms.

Skills

AI ML NLP Product Management CI/CD Data Science APIs Python R SQL Kubernetes AWS PostgreSQL Git Jira Confluence Terraform Docker Prometheus Grafana

What you'll do

  • Own the product roadmap for CX and AI tooling, from discovery to iteration.
  • Identify and prioritize high-impact problems in CX operations and translate them into solutions.
  • Build AI-integrated features that augment human specialists' capabilities with oversight.
  • Partner with CX teams to ensure tools are practical, intuitive, and effective.
  • Define success metrics and use data to drive prioritization and measure impact.

What we're looking for

  • 5+ years of experience in product management for impactful internal tools or enterprise platforms.
  • Proven ability to integrate AI/ML capabilities into operational platforms to solve user problems.
  • Experience managing multiple products or features with disciplined prioritization in complex environments.
  • Strong engagement skills with engineers on system design, APIs, and data flows.
  • Ability to define and own success metrics for product portfolios and use data to drive prioritization.
  • Proven track record of partnering with cross-functional teams to ensure seamless integration into enterprise platforms.

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